Matthew Craven
Chesterfield,Derbyshire
Summary
I have gained and become highly experienced in all aspects of retail and working with the public over the last 35 years. I am reliable, trustworthy and extremely hard working. I am able to work exceptionally well in high pressured environment and able to meet crucial deadlines where needed. With having a positive approach to new concepts and ideas this enables me to learn new skills where appropriate. I am a team player who relates well with other members of staff and the public but am also able to work well alone and able to prioritize tasks to ensure the smooth running of my place of employment.
Overview
35
35
years of professional experience
Work history
Supervisor/Key holder and Cycle Mechanic
J E James Cycles
Chesterfield
04.2008 - 06.2026
- Cover store opening and closing during management holidays using till sessions and banking checks.
- Maintaining back office systems to prevent shortages and excess stock issues.
- Ordering stock and finding alternative suppliers when needed due to avalability issues
- Handle customer queries face to face and by telephone to resolve issues.
- Log and process warranty claims and arrange collection of faulty parts.
- Run and maintain an online snd instore booking system for appointments and scheduling.
- Complete daily book-keeping tasks to keep store records accurate.
- Maintain hygiene and tidiness across shop floor and stock storage areas.
- Perform regular maintenance checks on workplace items to make sure they are safe to use.
- Carry out cycle repairs for electric and traditional models using approved parts.
- Handling customer complaints when they arise on social media
Golf/Bike Technician
JJB Sports
Chesterfield
06.2006 - 03.2008
- Provided advice and products to customers across the store floor.
- Checked bikes for safety before customers rode away.
- Built fitness equipment for display and sale to customers.
- Contacted suppliers for warranty parts and completed repairs.
- Prepared deliveries and updated stock counts.
- Processed in-store credit agreements for customers on behalf of staff members.
Owner
The Model Trader
Chesterfield
05.2003 - 05.2006
- Tracked stock levels and completed inventory processing for accurate control daily.
- Handled invoicing and book keeping to keep records consistent and current.
- Built strong relationships with customers and suppliers to support repeat business.
- Planned advertising and marketing activities to promote products and drive enquiries.
- Maintained and expanded growing mail order service for reliable fulfilment.
- Merchandised products and checked stock lists to prevent shortages.
- Trained employees and provided guidance when issues arose.
Sales Assistant
JJB Sports
Chesterfield
09.2001 - 04.2003
- Serve customers and promote new products in store displays and conversations.
- Bring deliveries in and book stock ready for sale each shift.
- Maintain hygiene and keep all departments tidy to required standards.
- Update prices weekly from head office and remeshandise stock layouts.
- Prepare for audits by organising records and checking required documentation.
- Cover holidays and substitute for staff during illness when needed.
- Leave role to start own business.
Key Holder/Sales Assistant
Martin Frames/Model Mart
Chesterfield, Derbyshire
08.1991 - 08.2001
- Opened and closed shop daily, following agreed opening and closing routines.
- Handled customer enquiries face to face and answered telephone calls professionally.
- Ordered deliveries, unloaded stock, and placed items onto shelving for sale.
- Created window displays, rotated stock, and built display items for purchase.
- Logged items accurately to support annual stock take requirements.
- Counted takings, completed daily cash-up records, and banked takings each day.
Education
NVQ level 1 & 2 - Retail & Customer Service
City & Guilds. Work Placement Training
Chesterfield, Derbyshire /1991 - 01.1992
NVQ level 3 - Retail & Customer Service
City & Guilds Work Placement Training
Chesterfield, Derbyshire /1992 - 01.1993
Cytech Level 1 -
ATG Training
ManchesterCytech Level 2 -
Activate Cycle Academy
StaffordshireGCSEs - Maths. English Language. English Literture. History. Science. Biology. Computer Studies. CDT
Newbold Green Secondary School
Chesterfield, Derbyshire /1991 - /1991
Training courses attended
- Mavic Wheel Building - Mavic UK - 1 day - 2014
- Bosch Diagnostic Training - Bosch UK - 2 days - 2017
- Haibike Cycle Assembly and Trouble Shooting Course - Raleigh UK - 1 - 2018
- Specialized Electronic E-Bike Course - Specialized UK - 1 - 2019
- Bosch Diagnostic Training (Advanced)- Bosch UK - 1 day - 2024
Timeline
Supervisor/Key holder and Cycle Mechanic
J E James Cycles
04.2008 - 06.2026
Golf/Bike Technician
JJB Sports
06.2006 - 03.2008
Owner
The Model Trader
05.2003 - 05.2006
Sales Assistant
JJB Sports
09.2001 - 04.2003
Key Holder/Sales Assistant
Martin Frames/Model Mart
08.1991 - 08.2001
NVQ level 1 & 2 - Retail & Customer Service
City & Guilds. Work Placement Training
/1991 - 01.1992
NVQ level 3 - Retail & Customer Service
City & Guilds Work Placement Training
/1992 - 01.1993
GCSEs - Maths. English Language. English Literture. History. Science. Biology. Computer Studies. CDT
Newbold Green Secondary School
/1991 - /1991
Cytech Level 1 -
ATG Training
Cytech Level 2 -
Activate Cycle Academy