Matthew Cockroft

Provided IT support at this MSP that managed 30+ clients and over 1000 endpoints. Supported Local, Hybrid and Cloud infrastructures. Support was primarily Windows with some Mac. Primary work included: Device set up, Account management (AD, 365, GSuite), Break fix Tickets, Domain management, GPO, DHCP, Software support, File management (SharePoint, OneDrive, Network Drives), Firewall and VPN support, Backup,, Network management, Printers, User onboard/offboarding, MDM, Ticketing, Creating change requests, Quoting/Ordering new devices. VM management.

As I had a keen interest in cyber security I was the primary engineer for the following solutions

Vulnerability and Patch Management - Automox, Cyrisma

SAT training/Phishing exercises - Huntress SAT

Incident responder - Experience with account breaches, Data breaches, Insider Threats and Malware.

Improved Company standards by implementing new Incident response plans and documentation.

FortiGate Vulnerability Patching and Forticloud management

I also assisted Second line with the monitoring of:

SIEM, EDR, XDR- Huntress, Todyl

Email security - INKY, 365 admin

Consistenly Won Monthly Performance based rewards

• Quartermaster: Skilled in ship handling, safety training, and emergency response
• Supervised safety operations and acted as safety supervisor during training exercises
• Sea Safety Specialist: Conducted regular maintenance and inspections of critical safety equipment to ensure operational readiness
• Ship Maintenance: Performed routine maintenance on ship's upper deck, including cables, lines, machinery, and structure
• Diversity and Inclusion: Completed training in diversity, equality, and inclusion (EDI) to promote positive inclusive shipboard culture
• Communication: Served as tactical communications operator, proficient in multiple forms of communication, including cryptographic systems
• Support and Security: Trained in firefighting, first aid, and damage control to enhance emergency response capabilities
• Sea-boat crew: Experienced in operating and manoeuvring small boats in challenging conditions

• Successfully managed large team of 30 employees, ensured efficient operations, conducted training for new staff and adherence to health and safety regulations
• Overseen logistics for multiple testing sites, coordinated staffing, supplies and equipment
• Provided essential COVID-19 testing services to public, contributing to public health efforts
• Served as on-site van driver and first responder, providing immediate assistance as needed
• Handled significant volume of administrative tasks, including test processing, serialization, and shipment

• Represented Sony in various high-street retailers, promoted products and built strong customer relationships
• Collaborated with on-site colleagues to drive sales and provide exceptional customer service
• Served as technical expert, offering knowledgeable advice and support on Sony's TV, audio, and photographic products

Now Motor Retailing - July 2017 to February 2018 / Evans Halshaw - April 2018 to July 2018 / MJA Car Sales - August 2018 to April 2019 / Bishops Nissan - April 2019 to September 2019.

• Successfully achieved sales targets and exceeded revenue goals throughout multiple roles
• Proficient in invoicing, selling regulated finance and insurance products, and managing showroom operations
• Demonstrated exceptional customer service skills, consistently provided positive experiences, and built lasting relationships
• Skilled in CRM management and negotiation, effectively drove sales and closed deals
• Actively participated in forecourt management, ensured well-organized and attractive sales environment
• Handled administrative tasks efficiently, contributing to overall operational efficiency