Summary
Overview
Work history
Education
Skills
Certification
Personal Information
Timeline
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Matthew Clark

20 West Street,Hampshire

Summary

Experienced Warehouse Operative and Forklift Driver with over 3 years in Logistics industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers a positive can do attitude and willing to get on with the work.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Moped Delivery Rider

Dominos pizza
Portchester, Hampshire
02.2024 - Current
  • Verified orders with customers upon delivery.
  • Completed deliveries with smile and patient, personalised service.
  • Utilised GPS navigation systems to optimise route planning.
  • Guaranteed proper food temperature on arrival, using thermal bags to retain heat.
  • Reviewed delivery contents with customers to guarantee accuracy and customer satisfaction.
  • Encouraged repeat orders by maintaining high customer service standards.
  • Followed proper handling procedures of fragile items, reducing damage rates.
  • Complied with company policies and food regulations for customer health and safety.
  • Achieved customer satisfaction with prompt and courteous service.

Civil enforcement officer

NSL
Fareham, Hampshire
10.2024 - 01.2025
  • Enforced traffic and parking restrictions to keep roads congestion-free during high-volume city events.
  • Identified and responded to hazards in designated outside areas.
  • Patrolled assigned areas regularly, ensuring consistent enforcement of parking restrictions.
  • Managed confrontational situations effectively, maintaining professionalism at all times.
  • Minimised accidents through diligent monitoring.
  • Implemented effective strategies in dealing with aggressive or threatening behaviour encountered during duty hours.
  • Built professional relationships with customers for feelings of safety and trust.

Pivot Steer Forklift Operator

Pertemps
Totton, Hampshire
07.2024 - 10.2024
  • Stored items in controlled environments to maintain product quality.
  • Monitored lifting truck performance, promptly remedying or escalating faults.
  • Maintained clear and hazard-free work sites.
  • Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
  • Labelled items clearly and accurately to limit storage and dispatch issues.
  • Reported forklift damage and breakdowns for prompt repair.
  • Organised pallets to make locating and dispatching deliveries quicker and easier.

Customer service assistant

SPAR
Fareham, Hampshire
05.2023 - 09.2023
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Listened actively to customer concerns, confusions and needs for excellent communication.
  • Improved customer relations by managing customer complaints effectively.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.

Warehouse Operative/Forklift Driver

Vision Logistical Solutions LTD
Fareham, Hampshire
03.2022 - 07.2024
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Maintained clean, safe and orderly warehouse space.
  • Prepared items for timely dispatch and safe transportation.
  • Using own initiative for getting orders ready.
  • Given leadership tasks to ensure smooth running and orders leaving the warehouse in a timely manner.

Agency worker

The Best Connection
Fareham, Hampshire
09.2021 - Current
  • Adapted quickly to new teams and work environments.
  • Adhered to company policies, safety procedures and performance standards.
  • Maintained work areas in a clean and neat fashion for maximum productivity.

Education

Certificate of Higher Education - Uniformed Services Level 2

Military Mentors
Gosport, Hampshire

Certificate of Higher Education - Uniformed Services Level 1

Military Mentors
Gosport, Hampshire

Certificate of Higher Education - Transition To College

Fareham College
Fareham, Hampshire

Skills

  • Problem-solving
  • Communication skills
  • Inventory management
  • Punctual
  • Positive attitude
  • Reliable
  • Team Worker

Certification

B1 Counterbalance License.

P1 Pivot Steer License.

Pallet Racking Inspection Training.

Basic Course In Working Safely At Heights.

Personal Information

  • Nationality: British
  • Date of birth: 16/02/2002

Timeline

Civil enforcement officer

NSL
10.2024 - 01.2025

Pivot Steer Forklift Operator

Pertemps
07.2024 - 10.2024

Moped Delivery Rider

Dominos pizza
02.2024 - Current

Customer service assistant

SPAR
05.2023 - 09.2023

Warehouse Operative/Forklift Driver

Vision Logistical Solutions LTD
03.2022 - 07.2024

Agency worker

The Best Connection
09.2021 - Current

Certificate of Higher Education - Uniformed Services Level 2

Military Mentors

Certificate of Higher Education - Uniformed Services Level 1

Military Mentors

Certificate of Higher Education - Transition To College

Fareham College

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Matthew Clark