Matthew Carter
courier
Leatherhead,Surrey
Summary
Dedicated professional skilled in multi-drop coordination and client communication. Delivers timely and accurate deliveries while maintaining exceptional customer service standards. Adapts efficiently to diverse routes and schedules, ensuring client satisfaction and operational effectiveness. Versatile professional demonstrating strengths in customer service and hands-on logistics roles. Adapts to varying demands through effective communication, problem-solving, and teamwork. Committed to bringing diligence and a positive attitude to all future roles. Compassionate Carer with strong background in providing high-quality support to individuals in need. Skilled in personal care, medication management, and emotional support. Adept at creating safe, comfortable environments and fostering positive, trusting relationships. Brings empathy, patience, and reliability to improve clients' quality of life and well-being.
Overview
34
34
years of professional experience
Work History
Live in fulltime Carer
Brian Silvester (now Deceased)
Leatherhead, Surrey
03.2020 - 02.2026
- Facilitated daily living activities, including shopping, cooking, and cleaning, to enhance quality of life.
- Facilitated transportation needs while attending social engagements.
- Facilitated personal care health management and coordinated medical appointments for optimal patient outcomes.
- Maintained clean and safe living environments for optimal hygiene.
- Documented care plans and progress notes accurately and promptly.
Multi drop Courier
TNT/Fedex
Brooklands , Surrey
01.2002 - 03.2020
- Operated delivery vehicle to ensure timely transport of parcels across designated routes.
- Executed multi-drop deliveries while adhering to planned schedules.
- Verified parcel contents against delivery documentation to ensure accuracy.
- Communicated effectively with dispatch to report delays and receive updates.
- Addressed customer enquiries and resolved delivery-related issues with efficiency and professionalism.
- Delivered exceptional customer service to all accounts, ensuring satisfaction and fostering relationships.
- Adapted working hours, including weekends and holidays, to ensure service commitments are consistently met.
- Maintained accurate records of deliveries, collections, and vehicle mileage for operational efficiency.
Removal Man
Chappells Removals
Molesey, Surrey
07.1999 - 01.2002
- Loaded and unloaded items from vehicles to facilitate removals.
- Wrapped and protected furniture to prevent damage during transit.
- Dismantled and reassembled furniture for efficient moving processes.
- Navigated various routes to ensure timely arrival at destinations.
- Operated lifting equipment to assist with heavy items safely.
- Transported items to storage facilities, sorting and stacking effectively to maximise use of unit space.
Baggage Handler
Capital Logistics
Heathrow Airport, Middlesex
04.1995 - 06.1999
- Loaded and unloaded baggage from aircraft to optimise turnaround time.
- Operated baggage handling equipment to transport luggage efficiently.
- Trained new staff on proper baggage handling procedures and safety protocols.
- Worked on a wide range of shifts, including both days and nights without difficulty.
- Maintained excellent team relationships by helping colleagues with needs as required, such as heavy lifting and luggage processing.
- Followed strict guidelines for handling special cargo and fragile items.
- Loaded luggage onto conveyors in arrivals halls according to tickets.
- Reported any baggage irregularities or damages to management promptly.
Supermarket Shop Assistant
Waitrose
Cobham, Surrey
09.1991 - 02.1995
- Maintained stock levels on shelves to facilitate efficient shopping experience.
- Participated in regular inventory checks to ensure stock accuracy.
- Provided warm, friendly customer service, resolving questions and queries efficiently.
- Checked product expiry dates, reducing or removing items from sale accordingly.
- Encouraged customer loyalty by building positive rapport with regular customers.
- Kept updated on product placement within the supermarket to efficiently find stock when needed.
Education
Hospitality Management
Bournemouth University
PooleSkills
- Various driving jobs and customer facing roles
- Driving experience including 7,5 ton rigid lorry at TNT
- Customer service
- Safe driving practices
- Multi-drop coordination
- Client communication
- Customer Service
- Route planning
Swimming
- Regular swims at Leatherhead Leisure Centre
Timeline
Live in fulltime Carer
Brian Silvester (now Deceased)
03.2020 - 02.2026
Multi drop Courier
TNT/Fedex
01.2002 - 03.2020
Removal Man
Chappells Removals
07.1999 - 01.2002
Baggage Handler
Capital Logistics
04.1995 - 06.1999
Supermarket Shop Assistant
Waitrose
09.1991 - 02.1995
Hospitality Management
Bournemouth University