Matthew Campbell
Saintfield,Down
Summary
Enthusiastic worker offering first-class service skills. Builds customer relationships through genuine conversations and efficient order-taking. Achieves company goals with friendly and knowledgeable approach.
Confident in leading teams and solving problems to ensure smooth operations, bringing strong leadership skills and ability to manage resources effectively. Skilled in communication and conflict resolution, ensuring positive work environment and seamless shift transitions.
Overview
20
20
years of professional experience
1
1
Certification
Work history
CREW MEMBER/FLOOR MANAGER/SHIFT MANAGER
McDonald's
Dundonald, Down
2010.06 - Current
- Address customer complaints with effective solutions.
- Supervise labour and sales during shift.
- Calculate cash totals and execute bank deposits.
- Cultivated loyal customer relationships through approachable service and consistent satisfaction assurance.
- Facilitate training for new staff in store while serving as a positive role model.
- Facilitated adherence to all company policies and procedures
- Oversee inventory to ensure sufficient stock for upcoming shifts and days.
- Oversee promotional material to guarantee accurate promotion advertising and timely updates as needed.
- Manage technology within store, including printers and monitors, ensuring optimal functionality and addressing any issues that arise.
CHECKOUT OPERATOR
Sainsburys
Lisburn, Down
2009.10 - 2010.01
- Manage receipt of payments using cash, cheque, credit cards, vouchers, or automated debiting options.
- Handle transactions involving receipts, refunds, credits, or change owed to customers.
- Aid customers by offering information and mitigating complaints.
- Clarify customer doubts, supplying details on procedures or policies.
- Marked item prices clearly to maintain consistency in displays. Kept shelves stocked and organised for customer convenience. Arranged products strategically to optimise shelf space usage.
LABOURER
J & K Campbell Building Contractors
Saintfield
2006.07 - 2010.01
- Worked part time, at weekends and during the summer, while I was still at school and university.
- Control traffic passing near, in, or around work zones.
- Signal equipment operators to facilitate alignment, movement, or adjustment of machinery, equipment, or materials.
- Mix, pour, or spread concrete, using portable cement mixers.
- Provide assistance to craft workers, such as carpenters, plasterers, or masons.
- Clean or prepare construction sites to eliminate possible hazards.
Education
A-Levels -
Campbell College
Belfast06.2008
GCSEs -
Campbell College
Belfast06.2006
Skills
- Mathematical analysis
- Team coordination
- Performance tracking
- Efficiency in time management
- Decision making
- Instructions following
- Machinery upkeep
Certification
As part of my current job as a shift manager in McDonald's, I have:-
- Obtained a Level 3 Diploma In shift management and advanced shift management.
- Obtained a Level 3 Award in First Aid at Work and am a trained first aider.
- Also undertook and Operations Technology course and was responsible for maintaining and fixing any IT related equipment including tills, printers, cash drawers etc.
Timeline
CREW MEMBER/FLOOR MANAGER/SHIFT MANAGER
McDonald's
2010.06 - Current
CHECKOUT OPERATOR
Sainsburys
2009.10 - 2010.01
LABOURER
J & K Campbell Building Contractors
2006.07 - 2010.01
A-Levels -
Campbell College
GCSEs -
Campbell College