Matthew Buckley

For the past 19 months I have been a Parcel Customer operations manager at Royal Mail Group. In this role I am direct line to 27 employees and sees me accountable for up to 4000 parcels per day.

Below are some of the key aspects which has lead me to be successful in this role

• Led different teams to achieve business objectives on time and within budget constraints.
• Fostered a culture of continuous learning, improved workforce competency levels with tools provided such as MyDoorstep and Managing performance procedures
• Identified issues, implemented solutions, increased productivity.
• Directed safety protocols implementation, created safer workplace conditions.
• Created a collaborative work environment for positive team dynamics.
• Analysed performance metrics, identified areas for improvement in dedicated parcel routes.
• Monitored health and safety measures for guaranteed compliance.
• Organised financial and operational data to help with yearly budgeting and planning.
• Established clear budgets and cost controls strategies to meet objectives.
• Designed and implemented training to further develop staff based on business goals.

In this role I was direct line manager for 47 employees taking full accountability for the team. I was Required to lead and inspire all colleagues within the delivery office to work efficiently and provide great customer service to the public and customers. I did this by creating a positive work environment and being a role model by applying the values of the business.

This role also seen me accountable for ensuring resource planning and efficiency was met by taking on any projects that the unit may of required, and by linking in and holding weekly meetings with trade union representatives.

While in this role, I lead my team through one of royal mails biggest disputes which included IA being taken by employees.

Below are some of the achievements and management style I used while at this delivery office:

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Consistently arrived at work on time and ready to start immediately.
• Increased customer satisfaction by resolving issues.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

My job role included running a different section each day of the week ensuring all health and safety procedures were met with staff, leading by example showing professional integrity and having a 'can do' attitude, I encouraged teamwork by inspiring employee's to work harder and enjoy what they do, I always had a positive attitude and optimist outlook, even when times was tough. Other responsibilities in this role seen me accountable for ensuring Quality of service was met on a day to day basis. This role helped me understand different diversity's and peoples individual needs and helped me adapt to or have a different outlook on all types of situations.

While I worked as Trainee Manager I have gained a high knowledge of all aspects of my role including the following; PSP, Redlands, COLOD, CRT's, WTLL, Sick strategies and company policies.

Below are some of the key points i had accomplished while on the trainee management program -

• Maintained quality standards within the organisation by enforcing strict compliance measures,.
• Developed and delivered staff training programmes for enhanced productivity.
• Resolved customer complaints efficiently to maintain brand reputation.
• Fostered a positive work environment, leading to increased employee satisfaction.
• Implemented health and safety guidelines; ensured a safe workplace for all employees.
• Worked closely with mentors to enhance leadership and managerial skills.
• Maintained high standards of professionalism and ethics at all times.

• Completed on-time deliveries by choosing the best and most effective routes
• Drove company vehicle for local deliveries
• Loaded and secured items in vehicle
• Worked overtime shifts during peak periods
• Completed all necessary logs and paperwork on a daily basis.
• Adapted quickly in response to route changes or diversions due to unforeseen circumstances.
• Followed all company policies, promoting a professional image at all times.
• Maintained safe environment with adherence to health and safety regulations.
• Supported colleagues during busy periods for improved workflow management.
• Managed high volume of mail, maintaining quality of service.

• Daily van checks
• Ensuring I was punctual to every customer
• Ensuring all shelves were properly stocked and faced up
• Being vigilant at all times
• Ensuring all Health & Safety procedures were effectively carried out.
• Supervising a small group of employee's
• Ensuring all routes matched up to certain areas