Matthew Brown
Rochford,Essex
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
IT Technician
Brunel Computer Services Ltd
Southend-on-Sea, Essex
06.2011 - Current
- Completed value-adding tasks such as firmware upgrades and downgrades.
- Supported the IT department in contract management and equipment purchasing.
- Coordinated and executed routine hardware upgrades.
- Optimised desktop, telephony and application infrastructure to meet operational demand.
- Kept clients well-informed of ticket status.
- Troubleshoot various incidents related to hardware, networks and software faults.
- We have provided security and privacy for networks and computer systems.
Shop Floor Assistant
Homebase
Rochford, Essex
01.2009 - 01.2011
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Operated tills with care and precision to accurately process cash and credit card transactions.
- Explained product benefits maximising customer engagement while driving sales.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Operated cash registers with accuracy and processed cash and card transactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Verified identities to control sales of age-restricted items.
Education
GCSEs -
09.2000 - 07.2005
Skills
- Network troubleshooting
- Software issue diagnosis
- Software diagnosis
- Hardware diagnosis
- Desktop support
- Knowledgeable in Mac systems
- Customer support needs assessment
- Application installations
- Hardware upgrades
- Skilled in TCP/IP and WAN
- Customer service expert
Timeline
IT Technician - Brunel Computer Services Ltd
06.2011 - Current
Shop Floor Assistant - Homebase
01.2009 - 01.2011
Greensward Academy - GCSEs,
09.2000 - 07.2005
Similar Profiles
Suresh GanesanSuresh Ganesan
BIM Coordinator at BRUNEL OIL AND GAS SERVICESBIM Coordinator at BRUNEL OIL AND GAS SERVICES
NAMRA ANWARNAMRA ANWAR
Online Intern at BRUNEL UNIVERSITY LONDONOnline Intern at BRUNEL UNIVERSITY LONDON
Luke CrosswellLuke Crosswell
Field Technician at BrunelField Technician at Brunel
Martin JohnsonMartin Johnson
Owner & Managing Director at Duplication Centre LimitedOwner & Managing Director at Duplication Centre Limited
Thiru SathurjanThiru Sathurjan
Software engineer at InfosysSoftware engineer at Infosys