Matthew Briggs

• Maintained clean and safe work environment with regular inspections and cleaning rosters.
• Assisted customers in product selection, improving sales figures consistently.
• Reconciled cash drawers and prepared bank deposits.
• Supported management in recruitment and staff development processes.
• Provided thorough training to new employees, enhancing their job competence quickly.
• Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
• Coordinated employee tasks to meet business objectives efficiently.
• Upheld company policies strictly, promoting adherence amongst all staff members as well.
• Identified areas for improvement whilst conducting routine audits on operations and services provided.
• Maintained high standards of customer service for improved satisfaction ratings.
• Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
• Led by example and demonstrated company best practices.
• Practiced food and health safety to comply with guidelines.
• Instructed teams of promotional offers to increase product sales.
• Observed customer buying trends to maximise future revenue opportunities.

• Conducted weekly group sessions to encourage community support in weight loss journey.
• Addressed any concerns or questions from clients promptly; provided clear explanations and reassurances when needed.
• Utilised cognitive behavioural techniques for effective management of emotional eating issues.
• Improved client motivation with regular progress updates and positive reinforcement.
• Provided psychological support to clients, enhancing commitment to weight loss goals.
• Resolved common barriers to successful weight loss with targeted advice and guidance.
• Offered compassionate guidance on diet-related concerns, aiding motivation towards target weight.
• Managed daily operations to ensure smooth running of the business.
• Utilised social media platforms for effective brand promotion and customer engagement.

• Supervised staff's daily activities to ensure adherence to quality standards.
• Developed strong relationships within the team, fostering a collaborative working environment.
• Managed shift schedules for efficient workflow.
• Controlled team performance by organising daily tasks and responsibilities.
• Maintained high levels of customer satisfaction through effective problem resolution.

• To manage my own performance, and the other members of staff in the managers absence, thus ensuring high levels of sales and personal development.
• To ensure that all tasks and procedures were completed to the company standards.
• To actively be seen going for sales and showing excellent knowledge of the products and services to ensure that customers leave having received exceptional service.
• To drive the business at all times. Thinking a step ahead, planning promotional activity and thinking of ideas to increase business.
• As of August 2009 I also took on the role of Assistant Store Manager of the 3 Store in York.
• Whilst at 3 I have had various responsibilities. These include:

Store Manager Designate – I was responsible for covering as Management in stores across the North of England from anything from one day to, at one point, six weeks. If I was in store more than one week I would complete staff reviews and weekly feedback to Area Managers.

Area Administrator – Duties included monthly payroll and overtime collation and verification for 15 stores. Stock Champion for 30 stores which involved weekly stock orders and inter store transfers. General Collation duties for required company information and audit related tasks, and on occasion performance emails when the Area Manager was unable available.

Store Rollout Team – I would visit new stores prior to opening. It was my responsibility to work with the shop fitters and contractors in the last few days to ensure that all work was completed and any issues reported. I would then spend the last 48 hours preparing the store by ensuring that the shop floor was to company standards, booking on stock and implementing filing systems. The final task was to insure that the store was Audit and Health and Safety compliant.

• Positions Held: Shift Leader, Sunday Team Manager, Photographic Consultant, Promotion Co-ordinator, Store and Area Staff Councillor.
• As the Sunday Team Manager I was responsible for managing a team of anything from 15-30 staff, depending on seasonal variations. The store was approximately 8500sq.ft and takings ranged from £6,000 to £20,000 on Sundays, again depending on seasonal variations.
• To manage staff throughout the day, ensuring that tills were adequately covered and that the shop floor and promotional areas were filled and presentable.
• Complete a morning and weekly brief with all the staff, making then aware of store performance in all areas and passing on any other information.
• Opening the store and cashing up from the previous day. Then investigating any discrepancies and resolving them, followed by issuing floats to all the tills.
• Throughout the days conducting staff searches in accordance with company requirements and procedure.
• Conducting monthly reviews with staff that reported to me. Issuing constructive feedback and agreeing targets with them to aim to achieve over the following month.
• At the end of the day giving the staff a final briefing and then shutting the store.