MATTHEW BILLA
LONDON,UK
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management skills, and problem-solving skills.
Overview
2
2
years of professional experience
Work history
London
07.2021 - Current
Customer ServiceAssistant
Wilko
London
03.2021 - Current
- Satisfying the customers and helping them reach our service.
- Calm and conservative nature towards the customer's needs to satisfy their needs and tackle the job effectively.
- Speed and quick service to manage time and reach targets set by my manager.
- Focusing on the critical task of replenishing stock and code checking in the store.
- Using new technologies and gadgets to complete the job well.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
Supervisor
Greggs
London
03.2021 - 03.2023
- Dealt with customer complaints and rectified product and service issues.
- Built customer retention and satisfaction by delivering top-quality service.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Guided and coached staff to achieve individual growth and sales production targets.
- Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
Education
MBA - International Business
University of Greenwich
2023
Bachelors - Civil Engineering
VVIT
2017
Skills
- Customer Service
- Risk Identification
- Maximized Customer Satisfaction
- Team Handling
- Adaptability
- Decision-Making Skills
- Team Management
- Training & Support
- Time Management
- Customer-Oriented
Interests
EXTRACURRICULAR ACTIVITIES: Bagged two gold medals in badminton in class 10, 2011 Played in a college volleyball team, as well as cricket in VVIT, 2013
HOBBIES: Playing outdoor games, and hanging out with friends
Timeline
07.2021 - Current
Customer ServiceAssistant
Wilko
03.2021 - Current
Supervisor
Greggs
03.2021 - 03.2023
MBA - International Business
University of Greenwich
Bachelors - Civil Engineering
VVIT
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