Matthew Beanland
Bradford,United Kingdom
Summary
A reliable, motivated, and physically fit individual with a strong work ethic and a real appreciation for serving the local community. Thrive working outdoors in all weather, regularly hiking and running. With a background in delivery and customer-focused roles, confidence in managing tight schedules, working independently, and maintaining exceptional customer service. Looking to bring dedication and energy to a hands-on Postperson role with Royal Mail, becoming a trusted and friendly face in the community.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Video Editor
Self-Employed
2020.08 - 2024.09
- Independently managed end-to-end client relationships, from initial outreach to successful project delivery.
- Consistently delivered projects to strict deadlines, demonstrating strong time management and reliability.
- Built client base from scratch and handled sales for portfolio of 10+ active clients.
- Cultivated strong communication and problem-solving skills, confidently responding to client needs and building lasting relationships.
Customer Service Team Member
Ocado Group
2021.11 - 2024.04
- Executed up to direct-to-door deliveries, consistently providing friendly and professional service that positively reflected on the brand.
- Resolved customer enquiries and complaints promptly at the doorstep.
- Maintained strict adherence to time deadlines, adapting to route changes and traffic conditions.
- Demonstrated initiative and strong communication skills to enhance customer experience.
- Conducted daily vehicle safety checks and maintained accurate logs of operational records.
- Consistently recognised by management for delivering dependable, friendly service.
Digital Marketing Assistant
Indigo Car Hire
2019.02 - 2020.09
- Responded promptly to customer enquiries through various social media channels.
- Developed comprehensive social media strategy to enhance customer engagement and increase conversions.
- Managed company’s social media presence, strengthening brand reputation across platforms.
- Researched and authored blog content, informing potential customers of new offerings.
- Redesigned webpages to align with modern standards, improving user experience.
Digital Product Assistant
La Redoute
2018.08 - 2019.02
- Compiled MI reports for weekly meetings to inform decision-making.
- Oversaw digital product presence, ensuring accuracy across website and catalogue.
- Conducted market research using SWOT analysis to identify opportunities.
- Analysed customer product queries, providing effective solutions.
- Liaised with international colleagues to resolve operational issues.
- Identified and addressed website issues to enhance user experience.
- Streamlined existing business processes to boost efficiency.
Education
A-Level or equivalent - L3 Digital Marketing
Estio Training
Leeds, West Yorkshire 2019.08 - 2020.05
GCSE or equivalent - English, Mathematics, IT, French, Religious Studies, English, Geography, Physics, Biology, Chemistry
Immanuel College
2012.09 - 2017.06
Skills
- Organised and dependable
- Confident and punctual
- Self-motivated
- Personable customer service
Timeline
Customer Service Team Member
Ocado Group
2021.11 - 2024.04
Video Editor
Self-Employed
2020.08 - 2024.09
A-Level or equivalent - L3 Digital Marketing
Estio Training
2019.08 - 2020.05
Digital Marketing Assistant
Indigo Car Hire
2019.02 - 2020.09
Digital Product Assistant
La Redoute
2018.08 - 2019.02
GCSE or equivalent - English, Mathematics, IT, French, Religious Studies, English, Geography, Physics, Biology, Chemistry
Immanuel College
2012.09 - 2017.06