Summary
Overview
Work history
Education
Skills
Timeline
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Matthew Beanland

Bradford,United Kingdom

Summary

A reliable, motivated, and physically fit individual with a strong work ethic and a real appreciation for serving the local community. Thrive working outdoors in all weather, regularly hiking and running. With a background in delivery and customer-focused roles, confidence in managing tight schedules, working independently, and maintaining exceptional customer service. Looking to bring dedication and energy to a hands-on Postperson role with Royal Mail, becoming a trusted and friendly face in the community.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work history

Video Editor

Self-Employed
08.2020 - 09.2024
  • Independently managed end-to-end client relationships, from initial outreach to successful project delivery.
  • Consistently delivered projects to strict deadlines, demonstrating strong time management and reliability.
  • Built client base from scratch and handled sales for portfolio of 10+ active clients.
  • Cultivated strong communication and problem-solving skills, confidently responding to client needs and building lasting relationships.

Customer Service Team Member

Ocado Group
11.2021 - 04.2024
  • Executed up to direct-to-door deliveries, consistently providing friendly and professional service that positively reflected on the brand.
  • Resolved customer enquiries and complaints promptly at the doorstep.
  • Maintained strict adherence to time deadlines, adapting to route changes and traffic conditions.
  • Demonstrated initiative and strong communication skills to enhance customer experience.
  • Conducted daily vehicle safety checks and maintained accurate logs of operational records.
  • Consistently recognised by management for delivering dependable, friendly service.

Digital Marketing Assistant

Indigo Car Hire
02.2019 - 09.2020
  • Responded promptly to customer enquiries through various social media channels.
  • Developed comprehensive social media strategy to enhance customer engagement and increase conversions.
  • Managed company’s social media presence, strengthening brand reputation across platforms.
  • Researched and authored blog content, informing potential customers of new offerings.
  • Redesigned webpages to align with modern standards, improving user experience.

Digital Product Assistant

La Redoute
08.2018 - 02.2019
  • Compiled MI reports for weekly meetings to inform decision-making.
  • Oversaw digital product presence, ensuring accuracy across website and catalogue.
  • Conducted market research using SWOT analysis to identify opportunities.
  • Analysed customer product queries, providing effective solutions.
  • Liaised with international colleagues to resolve operational issues.
  • Identified and addressed website issues to enhance user experience.
  • Streamlined existing business processes to boost efficiency.

Education

A-Level or equivalent - L3 Digital Marketing

Estio Training
Leeds, West Yorkshire
08.2019 - 05.2020

GCSE or equivalent - English, Mathematics, IT, French, Religious Studies, English, Geography, Physics, Biology, Chemistry

Immanuel College
09.2012 - 06.2017

Skills

  • Organised and dependable
  • Confident and punctual
  • Self-motivated
  • Personable customer service

Timeline

Customer Service Team Member

Ocado Group
11.2021 - 04.2024

Video Editor

Self-Employed
08.2020 - 09.2024

A-Level or equivalent - L3 Digital Marketing

Estio Training
08.2019 - 05.2020

Digital Marketing Assistant

Indigo Car Hire
02.2019 - 09.2020

Digital Product Assistant

La Redoute
08.2018 - 02.2019

GCSE or equivalent - English, Mathematics, IT, French, Religious Studies, English, Geography, Physics, Biology, Chemistry

Immanuel College
09.2012 - 06.2017

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Matthew Beanland