Matthew Barnett
Spalding
Summary
Strategic and results-driven Change & Training Manager with 15+ years of experience in transformational learning, programme implementation, and national stakeholder engagement. Proven success in the public and private sectors, including leading the pilot and national deployment of a major NHS Supply Chain programme. Adept at standing up large-scale training frameworks, managing vendor alignment, and embedding cultural and operational change. CILT and Change Management accredited, with a passion for building high-performance environments and empowering individuals and organisations to thrive.
Overview
22
22
years of professional experience
Work history
Change & Training Manager
NHS Supply Chain
06.2023 - 05.2025
- Led the full development and delivery of the national pilot programme for a new NHS inventory management
solution, aligning multiple vendors and NHS Trusts - Designed and implemented the end-to-end training process for Trust deployments, including readiness,
delivery, feedback, and continuous improvement. - Created the national NHS Training Framework, embedding consistent standards, scalable content, and best
practices across all Trusts - Established deployment processes and onboarding tools in collaboration with stakeholders, programme
leads, and third-party vendors - Built and deployed a high-performance framework for NHS supply chain teams
- Authored contracts and engagement plans for system vendors, ensuring training standards, delivery
timelines, and accountability metrics were clearly defined - Created a budget and costs payment process, to control expenditure
- Designed trust-facing tools and support documents, enabling scalable rollout across NHS organisations with a
repeatable and efficient model - Delivered keynotes and content for national engagement events, onboarding Trusts and internal staff to the
programme vision - Created surveys and evaluation tools to monitor training impact, inform updates, and report outcomes to
national leadership - Acted as a subject matter expert across people development, learning design, and change enablement in the
NHS environment - Conducted an annual skills and development needs analysis
- Ensured compliance with industry standards through rigorous quality control checks on all training materials
UK National Field Manager
Samsung UK
01.2020 - 06.2023
- Managed a diverse UK-wide team, creating a culture of high performance and progression.
- Managed operations for a large team and a consistently high level of events
- Developed and executed national training programs across multiple retail and contact centre environments
- Created a grading and progression framework that resulted in over 30 internal promotions
- Designed quarterly KPIs aligning training delivery with business objectives and customer satisfaction metrics
- Worked with multiple agencies across the UK, Philippines and India to deliver flagship training initiatives
- Delivered national training summits and experiential events
- Introduced operational improvements through time-in-motion studies and team deployment strategies
- Designed and delivered bespoke content and consumer training plans for multiple channel partners
- Created virtual training plans, key message scripts for studio video production and live stream content
Regional Field Manager / National Trainer
Samsung UK
01.2017 - 01.2020
- Led technical and behavioural training across national teams.
- Delivered large-scale events, national roadshows, and high-impact training interventions.
- Hosted visits from global stakeholders to demonstrate training effectiveness and team engagement.
- Delivered international training programmes with regular travel to India and the Philippines
Various Roles
Carphone Warehouse
01.2007 - 01.2017
- National L&D Trainer, Project Implementation Manager, Flagship Store Manager, Broadband Specialist Trainer
Various Roles
British Telecom
01.2003 - 01.2007
- Broadband Rollout Specialist, Online Fraud Analyst, E-Shop/.com Trainer, Inbound Executive
Education
A-Levels - English Literature, Geography, History
Cambridge House Boys Grammar School
Skills
- National Training Framework Design
- Utilising insights to meet consumer trends
- Conducted TTT for large internal teams
- Soft Skills & Technical Training Delivery
- Strategic Change Management
- Stakeholder & Vendor engagement
- Pilot Programme Development
- Contracting & Deployment Process Design
- Strategic Change Management
- High-Performance Team Frameworks
- Process & Policy Development
- NHS Trust Training Engagement
- Data-Driven Decision Making
- Experienced in adapting communication
- Effective feedback giving
- Employee engagement techniques
- HR policies understanding
Professional Development
• CILT Accredited – Chartered Institute of Logistics & Transport - 2025
• Change Management Accredited - 2025
• People Insights & Discovery – 2021
• HR & People Management – 2020
• Tetra Mapping – 2017
• Public Speaking & Presentation Delivery – 2016
References
References available upon request.
Timeline
Change & Training Manager
NHS Supply Chain
06.2023 - 05.2025
UK National Field Manager
Samsung UK
01.2020 - 06.2023
Regional Field Manager / National Trainer
Samsung UK
01.2017 - 01.2020
Various Roles
Carphone Warehouse
01.2007 - 01.2017
Various Roles
British Telecom
01.2003 - 01.2007
A-Levels - English Literature, Geography, History
Cambridge House Boys Grammar School
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