Matthew Barnes

• Acting as Senior Technical Liaison for multiple OEM distribution and terminal-operations accounts, supporting brands such as Honda, Mazda, Volvo, Polestar, Isuzu, Toyota, and Aston Martin.
• Understanding end-to-end vehicle logistics requirements to provide effective technical and operational support.
• Auditing and developing streamlined processes, including technological advances, to improve efficiency and enhance overall service quality for customers.
• Maintaining strong self-management and prioritization skills to meet diverse stakeholder needs and deadlines.

Additional duties included:

• Created and led high-performing team of technicians to ensure efficient, quality output.
• Managed technical operations and workshops, resolving daily issues and ensuring project delivery.
• Streamlined workload distribution and provided technical coaching to enhance team capabilities.

• Diagnosed and repaired newly built BMW vehicles efficiently and cost-effectively.
• Executed various warranty campaigns while adhering to strict processes and deadlines.
• Achieved compliance with rigorous health and safety standards.
• On-site First Aider

Additional duties included:

• Directed day-to-day workshop management, resolving challenges associated with staffing and workloads.
• Facilitated support for team members during COVID-19 pandemic and factory shutdown preparations.
• Administered training schedules and completed performance reviews for staff development.

• Maintained, diagnosed, and repaired fleet vehicles promptly and cost-effectively.
• Ensured 100% customer satisfaction by adhering to high company standards.
• Inspected and estimated vehicle damage in accordance with Honda guidelines.
• Met Health and Safety compliance standards consistently.
• Oversaw junior technicians, providing essential support and training as required.

• Developed lesson plans aligned with course objectives to enhance learning outcomes.
• Addressed challenges in student behaviour and navigated time and cost constraints.
• Facilitated open communication with parents, students, and educators regarding student progress.
• Ensured compliance with health and safety regulations for self and students.