Matthew Anderson

Outline:

Within the Reactive Work Leading Hand role, the opportunity to manage a team arose, as well as the responsibility for planning the workload and daily tasks for each worker/team and monitoring their paperwork and general well-being.

Key Responsibilities:

• Closely managing a team of between ten and fifteen.
• Regular meetings with Taupo District Council Water Engineers, Project Managers, and Water Treatment Team to positively discuss and plan future work and projects, and also to ensure the relationship between Contract Issuer and Receiver is mutually beneficial.
• Ordered necessary supplies and equipment, ensuring uninterrupted workflow.
• Executed tasks within time and budget constraints.
• Estimated budgets and hours for each job.
• On top of managing unpredictable reactive works, I would also supervise planned project work throughout the district. Through these periods, I would be solely responsible for all paperwork, as-builts, job completion and handover, whilst supervising both the Reactive and Planned Teams.

Key Achievements:

• Building and maintaining a close and trusting relationship with the employer and with the members of the team.
• Implemented new operational strategies recommended by management, boosting overall efficiency levels across the team.
• Successfully passing all KPI and time constraints.
• Supervising two different teams during busy periods and not allowing standards to slip throughout.
• Resolved conflicts between workers, fostering a harmonious work environment.
• Leaving the role with a proud feeling that I had contributed to the success of Downer 3 Waters, whilst also knowing I had made really strong friendships and connections throughout my time there.

Outline:

Downer 3 Waters are the direct contractor to Taupo District Council.

The work consists of installation, maintenance, and repair of water connections within the Great Lake Taupo district.

Key Responsibilities:

• Working individually or part of a team whilst following the company policies.
• Staying on top of individual or team KPI’s.
• Carry out On-Call duties and work as a first responder during after-hours work.
• Safely and effectively perform water main shut-downs, repairs, and liven ups.
• Water quality testing, monitoring, and recording.
• Water Pump Station and Reservoir inspections.
• Recognising faults and behaviours in Backflow Devices in Rural Schemes and Commercial Properties.
• Recognising faults and behaviours in Pressure Reducing Valves.

Key Achievements:

• After only two years in this role, being made Reactive Work Leading Hand.
• Cultivated myself to working long hours in adverse conditions.
• Cementing myself as a key figure in the team, and proving I can handle extra workloads, responsibilities and leadership qualities.
• Building and maintaining a good relationship with colleges, contractors and employers, and working well in part of a team which are all working towards the same goals.

• Executed roadwork maintenance tasks, enhancing the safety and accessibility of road conditions.
• Applied chip seal to road surfaces to enhance durability and traction.
• Performed earthworks operations to prepare sites for construction projects.
• Being my first job since moving to New Zealand in March 2019, this role strengthened my communication skills through regular interactions with others as I acclimatised to new surroundings. It provided the opportunity to participate in team projects, demonstrating an ability to work collaboratively and effectively, as well as heightening my passion to find employment in a field relevant to my educational background of Civil and Environmental Engineering. In this role, I worked flexible hours across the night, weekend, and holiday shifts, which would prepare me for my next employment role, and undoubtedly helped to shape my mindset for the future.

• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Resolved customer complaints professionally, ensuring customer satisfaction and fostering a positive service environment.
• Developed strong skills in maintaining customer satisfaction through hard work, patience, and positive attitude during human interactions.
• Gained insight into customer service through part-time role while studying at University in Glasgow, familiarising with customer interactions that shaped my understanding of client needs.
• Contributed to team success by completing jobs quickly and accurately.
• Acquired proficiency in all required tasks to enhance overall performance. quickly to maximize performance.
• Completed scheduled shifts to ensure consistent staffing levels. and covered coworker absences and holidays.
• Operated different stations to ensure optimal production flow. to provide optimal coverage and meet production goals.