Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic
Matteo Ungaro

Matteo Ungaro

Leamington Spa,Warwickshire

Summary

Results-driven Operations Manager with over 15 years of experience in the hospitality industry, specializing in optimizing daily operations, enhancing guest satisfaction, and leading high-performing teams. Proven track record of increasing operational efficiency, controlling costs, and driving revenue growth in fast-paced hotel and resort environments. Known for strategic thinking, attention to detail, and a hands-on leadership style that fosters collaboration and accountability. Committed to delivering exceptional guest experiences while maintaining the highest standards of service and compliance.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Operation Manager

Oakman Group
Solihull
10.2024 - Current
  • Fostered a positive work environment to boost employee morale and retention.
  • Orchestrated the successful execution of key projects whilst maintaining strict deadlines.
  • Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback.
  • Enforced sustainability practices within the organisation; demonstrated commitment towards corporate social responsibility.
  • Managed budgets, reduced operational costs through process optimization and vendor negotiations.
  • Coordinated with sales and marketing teams to drive occupancy rates and increase revenue through promotions and events.
  • Ensured compliance with health, safety, and brand standards; passed all inspections with excellent ratings.
  • Collaborated with executive leadership to develop long-term strategies for growth and guest experience improvements.
  • Directed strategic initiatives to drive growth and improve operational performance.

Senior General Manager

Oakman Group
Solihull, West Midlands
02.2024 - 10.2024
  • Developed customer relationships for increased loyalty and repeat business.
  • Led team meetings for improved communication and workflow.
  • Established performance metrics for enhanced accountability.
  • Streamlined processes to reduce unnecessary expenditure.
  • Developed talent pool, ensuring availability of skilled manpower when required.
  • Improved staff morale with leadership training and development programs.
  • Managed budgets to ensure financial stability of the business.
  • Executed business strategies to meet organisational goals.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Established clear budgets and cost controls strategies to meet objectives.

General Manager

Oakman Group
Solihull
03.2017 - 02.2024
  • Developed strategic business plans, enhancing corporate vision and objectives.
  • Managed key stakeholder relationships for smoother project completion.
  • Regularly reviewed performance data, driving continuous improvement efforts.
  • Identified new business opportunities, leading to market expansion.
  • Delivered results under pressure to meet tight deadlines.
  • Established a positive work environment which promoted staff morale and productivity.
  • Implemented rigorous financial controls, improving overall profitability.
  • Built high-performing teams to achieve organisational objectives.
  • Improved staff retention with robust HR policies and procedures.
  • Identified and resolved operational issues impacting productivity, performance or profitability.

Education

Higher National Diploma - Linguistic

Liceo Linguistico T.Fiore
Terlizzi, Italy
09.2007 - 06.2012

Skills

  • Leadership excellence
  • Data analysis proficiency
  • Inventory control mastery
  • Operations optimisation
  • Decision-Making aptitude
  • Audit and compliance understanding
  • Customer focus
  • Budget management proficiency
  • Results-Oriented mindset
  • Capacity planning competence
  • Forward-Thinking approach
  • Crisis management competency
  • Relationship building talent
  • Efficient decision-making
  • Financial reporting
  • Forecasting
  • Leadership development
  • Operational strategy

Affiliations

  • Music

Accomplishments

- District trainer

- Green Ninja ( sustainability operator)

- Black belt ( strategic trainer within Oakman)

Certification

- Personal license holder

- NVQ Level 3 leadership & management

- WSET1 Award in wine

- First aider

- Fire Marshall

Languages

English
Fluent
Italian
Native
French
Intermediate
Spanish
Intermediate

Timeline

Operation Manager

Oakman Group
10.2024 - Current

Senior General Manager

Oakman Group
02.2024 - 10.2024

General Manager

Oakman Group
03.2017 - 02.2024

Higher National Diploma - Linguistic

Liceo Linguistico T.Fiore
09.2007 - 06.2012

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Matteo Ungaro