MATTEO MUSUMECI
LIsbon
Summary
Dedicated professional with strong customer service skills and a friendly approach. Excels in fast-paced settings, ensuring each guest enjoys a memorable experience. Capable of managing multiple tasks efficiently while fostering a positive environment.
Overview
4
4
Languages
2027
2027
years of professional experience
Work History
Customer Service Representative
Foundever
Lisbon
01.2026 - 09.2026
- Handled inbound customer service calls to resolve queries and complaints promptly.
- Resolved customer issues while upholding satisfaction standards and service quality.
- Built rapport through courteous, professional communications during every customer interaction.
Waiter
EL RODAMON
01.2024 - 06.2024
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
- Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
Photos
PHOTOGRAPHY
01.2019 - 01.2021
- Managed post-production workflow and photo printing process to ensure high-quality final products
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Developed excellent working knowledge of industry trends and improvements in processes.
Back Office
HOLIDAY INN EXPRESS
- Kept office documentation and filing system organised and updated.
- Communicated with customers professionally, offering support and enabling access to desired products.
- Navigated office software and document management systems to locate precise information.
Waiter
CLERKENWELL & SOCIAL
LONDON
01.2016 - 01.2017
- Rearranged tables to enhance guest movement and improve dining experience.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
Education
HIGH SCHOOL CERTIFICATE - Electronic and Telecomunications
Istituto Guglielmo Marconi
Forlì, Italy01-2023
PROFESSIONAL CERTIFICATE -
GOOGLE DIGITAL MARKETING & ECOMMERCE
Skills
- Customer service and interaction
- Effective communication
- Team collaboration
- Stress management
- Adaptability in fast-paced environments
- Communication skills
- Patient attitude
Languages
Italian
First Language
English
Upper Intermediate
B2
Spanish
Intermediate
B1
Portuguese
Intermediate
B1
Personal Information
Age: 42
Interests
- Sport (gym)
- Reading Philosophy and Psychology
- Music
Timeline
Customer Service Representative
Foundever
01.2026 - 09.2026
Waiter
EL RODAMON
01.2024 - 06.2024
Photos
PHOTOGRAPHY
01.2019 - 01.2021
Waiter
CLERKENWELL & SOCIAL
01.2016 - 01.2017
Back Office
HOLIDAY INN EXPRESS
HIGH SCHOOL CERTIFICATE - Electronic and Telecomunications
Istituto Guglielmo Marconi
PROFESSIONAL CERTIFICATE -
GOOGLE DIGITAL MARKETING & ECOMMERCE