Matteo Contini
Waltham Forest
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Hardworking brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives and always looking for improvement opportunities.
Overview
16
16
years of professional experience
Work History
FOOD & BEVERAGE MANAGER HOTEL
NATIVE PLACES Ltd
LONDON, ST.PAUL'S
04.2024 - Current
- Prepared comprehensive budget reports, aiding financial decision-making process.
- Increased sales with the introduction of popular new dishes.
- Coached new employees on company policies enhancing team performance.
- Monitored health and safety regulations compliance regularly.
- Ensured high-quality service through regular staff training sessions.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Contributed significantly to revenue growth through consistent product innovation.
- Optimised territory coverage increasing sales revenue by 15% on February, disputing after Christmas festive period.
GENERAL MANAGER
FARMER J
LONDON, UK
10.2022 - 04.2024
- Quick Service Restaurant based in the City of London, fresh food preparation and service customers from our make line counter with Middle Eastern and Mediterranean style dishes, very busy fast pace restaurant with a team around of 20 people.
- Responsible for all HR functions such as payroll, recruitment, trainings and development plans, managing employee data, ecc.
- Responsible of implementing workflow procedures supervising employees during day-to-day tasks.
- Responsible for monitoring customers needs to ensure that high levels of customers service are provided at all times.
GENERAL MANAGER
SHAKE SHACK
LONDON, UK
11.2019 - 09.2022
- Maximise efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper filing of every documents, such as COGS, Stock count, G.P
- P&L, Labour tracker, Commercial tracker sales OPS weekly, DST report, VAT reports
- Optimise site processes to ensure high team performance and work with team members to increase individual performance and set realistic improvement goals
- All administrative jobs, such as Personal action forms, Contract variation letters, CIC forms, approving timesheets and sending the weekly ones to head office to processes the payments staff, approving Annual leaves, posting schedules staff, new starter paperwork, Leaver paperwork, all in collaboration with Payroll
- Receiving jobs, such as making sure placing orders, receiving and checking quality deliveries, booking invoices and credit notes, booking transfers from/to another Shake Shack, Stock count, all with a system in the computer called FMC
- Drove sales and maintained cost controls
- Greeted customers and responded to customer inquiries.
KITCHEN MANAGER/ASSISTANT GENERAL MANAGER
PATCH
LONDON, UK, London
06.2018 - 10.2019
- Experience in FOH and BOH in this company, within 2 locations, one in St. Paul's and another one in Liverpool Street
- Managing for customers booking event
- Manage two different kitchens of the company with team of chefs
- Ops office, stock taking and putting through in the system by PC office, checking food cost every week, checking recipes and costs to improve GP food and deliveries
- Keeping in touch with suppliers, reply emails
- Creating menu for events booking reservation with finger food menu and bowl menu with dishes from recipes around the world.
CHEF DE PARTIE
MARINA SOL RESTAURANT
GRAN CANARIA, SPAIN
10.2017 - 04.2018
- Restaurant inside a Hotel Resort on the beach
- Full pension dinner and lunch and full breakfast
- Fish and meat grill
- Small plates to share, called Tapas
- Typical canarian cuisine with fish, meat and sides
- Prepped foods to be roasted, sautéed, fried, and baked
- Developed menus and created new dishes based on trends and seasons
- Planned menus for daily use, special events, and seasonal promotions
- Sliced fruit and vegetables for various menu items and stored for later use at proper temperatures.
SOUS CHEF
THE BIG CHILL HOUSE FOOD & DRINK PUB
LONDON, UK, Spain
09.2016 - 08.2017
- Chicken and beef burgers, vegetarian burgers, fried fish and crab burgers
- Manage the team in the absence of the kitchen manager
- Special salads (bulgur, mix quinoa and barley)
- Specials soups
- Brunch menu (fried, scramble and ponched eggs, classic english breakfast, beans, portobello mushrooms, french toast, bacon and sausages
- Deputised as head chef as needed to maintain team productivity and restaurant quality
- Supervised work of cooks and kitchen helpers helping to keep kitchen running smoothly.
DEMI CHEF DE PARTIE
BAMIRA RESTAURANT
GRAN CANARIA, SPAIN, Spain
09.2015 - 05.2016
- Gourmet international cuisine with high quality of food
- Preparation of food from around the world
- Degustation menu (with 15 dishes per person)
- Designed new ways to present and enhance dishes
- Prepped foods to be roasted, sautéed, fried, and baked
- Developed high-quality dishes for guests, including starters, mains, and desserts.
DEMI CHEF DE PARTIE
ENOTECA TURI RESTAURANT
LONDON, UK, London
12.2013 - 06.2015
- First 6 months in Starters and Salads section area
- Pastry section
- Chocolate cake, apple cake and another different types
- Tiramisu, panna cotta and strudel
- Ice-cream and sorbet
- Iso malto decorations.
COMMIS CHEF
SERVICE CATERING VOILÀ OF CLAUDIO SADLER
MILAN, ITALY
10.2008 - 11.2013
- Preparations in the laboratory and services in different locations for big banquets from the starters to the dessert
- Chopped, mixed, and prepared ingredients for line cooks ahead of busy periods.
Education
Qualification Level 3 - HR
Chartered Institute of Personnel and Development
London 02.2025 -
Higher National Diploma Hospitality School - Hospitality industry
G.L. Lagrange
Milan, ItalySkills
- Administrative
- Knowledge of HR functions
- An outgoing personality
- Relationship building
- Highly organised with attention to details
- IT skills - Excel, Word, PowerPoint, OneDrive
- Food Safety
- Sales
- 12 years experience background in the kitchen in high volumes, so hard worker!
- Leadership
- Upselling
- Public relations, customers service
- Problem-solving
Personal Information
Nationality: Italian
Timeline
Qualification Level 3 - HR
Chartered Institute of Personnel and Development
02.2025 -
FOOD & BEVERAGE MANAGER HOTEL
NATIVE PLACES Ltd
04.2024 - Current
GENERAL MANAGER
FARMER J
10.2022 - 04.2024
GENERAL MANAGER
SHAKE SHACK
11.2019 - 09.2022
KITCHEN MANAGER/ASSISTANT GENERAL MANAGER
PATCH
06.2018 - 10.2019
CHEF DE PARTIE
MARINA SOL RESTAURANT
10.2017 - 04.2018
SOUS CHEF
THE BIG CHILL HOUSE FOOD & DRINK PUB
09.2016 - 08.2017
DEMI CHEF DE PARTIE
BAMIRA RESTAURANT
09.2015 - 05.2016
DEMI CHEF DE PARTIE
ENOTECA TURI RESTAURANT
12.2013 - 06.2015
COMMIS CHEF
SERVICE CATERING VOILÀ OF CLAUDIO SADLER
10.2008 - 11.2013
Higher National Diploma Hospitality School - Hospitality industry
G.L. Lagrange
Similar Profiles
Christopher TrunellChristopher Trunell
Owner Places Companies Limited at Places.NYC Places Bucks County Places Garden StateOwner Places Companies Limited at Places.NYC Places Bucks County Places Garden State
Sunday DayitSunday Dayit
Site manager at Eagle's places ltdSite manager at Eagle's places ltd
Claire Nicola HolgateClaire Nicola Holgate
Barista supervisor/ cafe supervisor at James' placesBarista supervisor/ cafe supervisor at James' places
Sana ManzoorSana Manzoor
Mathematics Tutor at FROBELS EDUCATION SERVICESMathematics Tutor at FROBELS EDUCATION SERVICES
Cosmin AndreiCosmin Andrei
Sales Assistant at ALTEX RomaniaSales Assistant at ALTEX Romania