Matteo Carpentieri
Maidstone,Kent
Summary
Accomplished professional with extensive expertise in logistical planning, complemented by a strong foundation in GDPR regulations and CQC compliance. Demonstrates exceptional skills in presentation design and delivery, communication, and client relationship building, ensuring effective interdepartmental coordination and administrative support within a Healthcare Provider environment where patient safety and satisfaction are paramount. Proficient in Excel spreadsheet mastery, financial reporting, and quality assurance methods, with a proven track record of deadline adherence and task prioritisation. Career goals include leveraging skills in training and development to enhance organisational efficiency and drive success.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Orthopaedic Equipment Coordinator
NHS-MTW Trust
Maidstone, Kent
09.2023 - Current
- Coordinated seamless flow of kit throughout 4 Hospital Sites and more than 10 Theatre Areas.
- Troubleshot potential problems before escalation, preventing major disruptions.
- Managed logistics of company events, resulting in smooth operations.
- Facilitated cross-departmental meetings for improved collaboration efforts.
- Liaised with external parties to ensure seamless project execution.
- Implemented risk management strategies to mitigate potential issues.
- Coordinated staff training sessions to enhance skills and knowledge base.
- Coordinated project tasks for successful and timely completion.
- Negotiated contracts with suppliers, securing favourable terms.
- Assisted in budget preparation and financial planning procedures.
- Explored new opportunities whilst maintaining focus on core responsibilities.
- Handled administrative tasks, freeing up time for senior staff members.
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Maintained all project documentation, guaranteeing accuracy and accessibility.
- Answered phone calls and responded to emails from clients.
- Addressed customer complaints and resolved issues.
- Managed and prioritised varied and busy workload to meet deadlines.
- Coordinated ordering, sterilization, and tracking of orthopaedic equipment and loan kits.
- Ensured timely provision of patient-specific surgical tools to prevent operation delays.
- Liaised with multidisciplinary teams to maintain equipment efficiency and accuracy.
- Managed supplier quotes, inventory records, and budget monitoring.
- Maintained compliance with Trust policies, including Data Protection and Infection Control.
Decontamination Support Supervisor
NHS-MTW Trust
Maidstone, Kent
04.2022 - 09.2023
- Supported more than 10 Theatre Areas.
- Managed daily operations to increase productivity.
- Encouraged open dialogue amongst team members, promoted inclusive work environment.
- Conducted performance appraisals with employees for career development discussions.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Fostered positive work culture to boost employee morale.
- Monitored employee attendance records for maintaining discipline within team.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Implemented company policies effectively, maintained high standards of service delivery.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Coordinated with other supervisors to maintain consistency across shifts.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Identified potential risks and mitigated them through proactive measures.
- Ensured instrumentation sterility and readiness for clinical use through T-Doc system.
- Maintained accurate records and compliance with decontamination protocols.
- Assisted with stock takes and facilitated timely dispatch of sterile equipment.
- Maintained compliance with Trust policies, including Data Protection and Infection Control.
- Logged daily activities and notable incidents during production shifts.
Catering assistant
NHS-MTW Trust
Maidstone, Kent
05.2020 - 04.2022
- Facilitated 3 meal services per day to more than 300 Patients.
- Upheld presentation standards by arranging food items attractively on serving trays and tables.
- Enhanced customer experience by promptly addressing queries and complaints.
- Collaborated with other team members for smooth catering operations during events.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Coordinated with suppliers for timely delivery of fresh produce contributing towards seamless kitchen operations.
- Executed food preparation tasks efficiently to meet dining deadlines.
- Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
- Supported head chef in meal planning and menu development to cater to various tastes and dietary needs.
- Assisted in training new staff members, fostering supportive work environment.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Delivered food and beverage services to patients, staff, and visitors.
- Provided hospitality for education centre events.
- Complied with hygiene and safety regulations.
Bar team member
ASK Italian
Maidstone, Kent
08.2017 - 05.2020
- Catered for needs of up to 500 customers per day.
- Worked in fast-paced setting to meet all service demands.
- Supported colleagues during peak hours reducing waiting time for customers.
- Mixed, garnished and served alcoholic beverages to customers' specifications, ensuring complete satisfaction.
- Managed multiple orders simultaneously for faster service delivery.
- Assisted in stock control and inventory management for smooth bar operations.
- Supervised opening or closing procedures of bar ensuring readiness for operation or secure closure respectively.
- Dealt with customer complaints promptly contributing towards reputation for excellent customer service.
- Maintained cleanliness and orderliness of bar area for optimal work environment.
- Adhered strictly to health and safety guidelines ensuring safe working environment at all times.
- Checked identification before serving alcohol, adhering strictly to local laws regarding alcoholic beverage sales.
- Maintained thorough understanding of menu items to offer knowledgeable recommendations when asked by customers, driving sales increase.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Maintained bar stocks, replenishing daily as necessary.
Bar staff member
Zizzi
Maidstone, Kent
11.2016 - 08.2017
- Successfully produced over 500 orders per day, always keeping highest standards.
- Assisted in training new staff, contributing to team efficiency.
- Managed bar inventory for efficient operation.
- Ensured customer satisfaction by providing excellent service.
- Engaged in upselling techniques, boosting sales revenue.
- Managed customer disputes effectively, preserving business reputation.
- Handled cash transactions to ensure accurate accounting.
- Adhered to health and safety regulations strictly.
- Prepared beverages, ensuring consistent quality.
- Rotated stock regularly, reducing waste from expired products.
- Liaised with kitchen staff for seamless service delivery.
- Served customers to foster friendly atmosphere.
- Restocked bar efficiently during busy periods.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Checked identification to maintain legal compliance.
- Completed end-of-day cleaning duties, leaving bar ready for next day's trade.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
Diploma of Higher Education - Agriculture
I.T.A.S. "C. Gallini"
Voghera, Italy 09.2008 - 07.2013
Skills
- Deadline adherence
- Communication expertise
- Excel spreadsheet mastery
- Quality assurance methods
- Inventory control techniques
- Invoice processing
- Microsoft Office
- Logistical planning
- Client relationship building
- Report generation
- Care Quality Commission (CQC) compliance
- Task prioritisation
- Interdepartmental coordination
Languages
Italian
Native
English
Fluent
French
Beginner
Certification
All courses/trainings below were successfully completed with the highest score:
· Corporate Induction (Once Only)
· Safeguarding Children – Level 1 (3 Year Update)
· Health, Safety and Welfare (3 Year Update)
· Prevent – Basic (3 Year Update)
· Information Governance & Data Security (Annual Update)
· Moving and Handling – Level 1 (3 Year Update)
· Safeguarding Adults at Risk – Level 1 (3 Year Update)
· Local Induction Checklist (Once, all new starters)
· Dementia Awareness – Basic (Once Only)
· Essentials of Patient Safety for All Staff – Level 1 (3 Yearly)
· Infection Prevention and Control – Level 1 (3 Year Update)
· The Oliver McGowan Mandatory Training on Learning Disability and Autism – Tier 1 (3 Year Update)
· Resus Level 1 (Annual)
· Equality, Diversity & Human Rights (3 Year Update)
· Fire Safety Awareness (2 Year Update)
References
References available upon request.
Timeline
Orthopaedic Equipment Coordinator
NHS-MTW Trust
09.2023 - Current
Decontamination Support Supervisor
NHS-MTW Trust
04.2022 - 09.2023
Catering assistant
NHS-MTW Trust
05.2020 - 04.2022
Bar team member
ASK Italian
08.2017 - 05.2020
Bar staff member
Zizzi
11.2016 - 08.2017
Diploma of Higher Education - Agriculture
I.T.A.S. "C. Gallini"
09.2008 - 07.2013
Similar Profiles
Joe TempertonJoe Temperton
Work Experience at NHS - MTW TrustWork Experience at NHS - MTW Trust
Janet MalcolmJanet Malcolm
RMN at NHS Tees Esk and Wear Valley NHS Foundation TrustRMN at NHS Tees Esk and Wear Valley NHS Foundation Trust
Abdullah MerazAbdullah Meraz
Commercial Co-ordinator at NHS (Portsmouth Hospitals University NHS Trust)Commercial Co-ordinator at NHS (Portsmouth Hospitals University NHS Trust)
Simona NeduSimona Nedu
Senior QA Supervisor at Driscoll's MaidstoneSenior QA Supervisor at Driscoll's Maidstone
Mike WinterMike Winter
Business development director at Smurfit WestrockBusiness development director at Smurfit Westrock