Matteo Carpentieri
Maidstone,Kent
Summary
Accomplished professional with extensive expertise in logistical planning, complemented by a strong foundation in GDPR regulations and CQC compliance. Demonstrates exceptional skills in presentation design and delivery, communication, and client relationship building, ensuring effective interdepartmental coordination and administrative support within a Healthcare Provider environment where patient safety and satisfaction are paramount. Proficient in Excel spreadsheet mastery, financial reporting, and quality assurance methods, with a proven track record of deadline adherence and task prioritisation. Career goals include leveraging skills in training and development to enhance organisational efficiency and drive success.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Orthopaedic Equipment Coordinator
NHS-MTW Trust
Maidstone, Kent
2023.09 - Current
- Coordinated seamless flow of kit throughout 4 Hospital Sites and more than 10 Theatre Areas.
- Troubleshot potential problems before escalation, preventing major disruptions.
- Managed logistics of company events, resulting in smooth operations.
- Facilitated cross-departmental meetings for improved collaboration efforts.
- Liaised with external parties to ensure seamless project execution.
- Implemented risk management strategies to mitigate potential issues.
- Coordinated staff training sessions to enhance skills and knowledge base.
- Coordinated project tasks for successful and timely completion.
- Negotiated contracts with suppliers, securing favourable terms.
- Assisted in budget preparation and financial planning procedures.
- Explored new opportunities whilst maintaining focus on core responsibilities.
- Handled administrative tasks, freeing up time for senior staff members.
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Maintained all project documentation, guaranteeing accuracy and accessibility.
- Answered phone calls and responded to emails from clients.
- Addressed customer complaints and resolved issues.
- Managed and prioritised varied and busy workload to meet deadlines.
- Coordinated ordering, sterilization, and tracking of orthopaedic equipment and loan kits.
- Ensured timely provision of patient-specific surgical tools to prevent operation delays.
- Liaised with multidisciplinary teams to maintain equipment efficiency and accuracy.
- Managed supplier quotes, inventory records, and budget monitoring.
- Maintained compliance with Trust policies, including Data Protection and Infection Control.
Decontamination Support Supervisor
NHS-MTW Trust
Maidstone, Kent
2022.04 - 2023.09
- Supported more than 10 Theatre Areas.
- Managed daily operations to increase productivity.
- Encouraged open dialogue amongst team members, promoted inclusive work environment.
- Conducted performance appraisals with employees for career development discussions.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Fostered positive work culture to boost employee morale.
- Monitored employee attendance records for maintaining discipline within team.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Implemented company policies effectively, maintained high standards of service delivery.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Coordinated with other supervisors to maintain consistency across shifts.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Identified potential risks and mitigated them through proactive measures.
- Ensured instrumentation sterility and readiness for clinical use through T-Doc system.
- Maintained accurate records and compliance with decontamination protocols.
- Assisted with stock takes and facilitated timely dispatch of sterile equipment.
- Maintained compliance with Trust policies, including Data Protection and Infection Control.
- Logged daily activities and notable incidents during production shifts.
Catering assistant
NHS-MTW Trust
Maidstone, Kent
2020.05 - 2022.04
- Facilitated 3 meal services per day to more than 300 Patients.
- Upheld presentation standards by arranging food items attractively on serving trays and tables.
- Enhanced customer experience by promptly addressing queries and complaints.
- Collaborated with other team members for smooth catering operations during events.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Coordinated with suppliers for timely delivery of fresh produce contributing towards seamless kitchen operations.
- Executed food preparation tasks efficiently to meet dining deadlines.
- Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
- Supported head chef in meal planning and menu development to cater to various tastes and dietary needs.
- Assisted in training new staff members, fostering supportive work environment.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Delivered food and beverage services to patients, staff, and visitors.
- Provided hospitality for education centre events.
- Complied with hygiene and safety regulations.
Bar team member
ASK Italian
Maidstone, Kent
2017.08 - 2020.05
- Catered for needs of up to 500 customers per day.
- Worked in fast-paced setting to meet all service demands.
- Supported colleagues during peak hours reducing waiting time for customers.
- Mixed, garnished and served alcoholic beverages to customers' specifications, ensuring complete satisfaction.
- Managed multiple orders simultaneously for faster service delivery.
- Assisted in stock control and inventory management for smooth bar operations.
- Supervised opening or closing procedures of bar ensuring readiness for operation or secure closure respectively.
- Dealt with customer complaints promptly contributing towards reputation for excellent customer service.
- Maintained cleanliness and orderliness of bar area for optimal work environment.
- Adhered strictly to health and safety guidelines ensuring safe working environment at all times.
- Checked identification before serving alcohol, adhering strictly to local laws regarding alcoholic beverage sales.
- Maintained thorough understanding of menu items to offer knowledgeable recommendations when asked by customers, driving sales increase.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Maintained bar stocks, replenishing daily as necessary.
Bar staff member
Zizzi
Maidstone, Kent
2016.11 - 2017.08
- Successfully produced over 500 orders per day, always keeping highest standards.
- Assisted in training new staff, contributing to team efficiency.
- Managed bar inventory for efficient operation.
- Ensured customer satisfaction by providing excellent service.
- Engaged in upselling techniques, boosting sales revenue.
- Managed customer disputes effectively, preserving business reputation.
- Handled cash transactions to ensure accurate accounting.
- Adhered to health and safety regulations strictly.
- Prepared beverages, ensuring consistent quality.
- Rotated stock regularly, reducing waste from expired products.
- Liaised with kitchen staff for seamless service delivery.
- Served customers to foster friendly atmosphere.
- Restocked bar efficiently during busy periods.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Checked identification to maintain legal compliance.
- Completed end-of-day cleaning duties, leaving bar ready for next day's trade.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
Diploma of Higher Education - Agriculture
I.T.A.S. "C. Gallini"
Voghera, Italy 2008.09 - 2013.07
Skills
- Deadline adherence
- Communication expertise
- Excel spreadsheet mastery
- Quality assurance methods
- Inventory control techniques
- Invoice processing
- Microsoft Office
- Logistical planning
- Client relationship building
- Report generation
- Care Quality Commission (CQC) compliance
- Task prioritisation
- Interdepartmental coordination
Languages
Italian
Native
English
Fluent
French
Beginner
Certification
All courses/trainings below were successfully completed with the highest score:
· Corporate Induction (Once Only)
· Safeguarding Children – Level 1 (3 Year Update)
· Health, Safety and Welfare (3 Year Update)
· Prevent – Basic (3 Year Update)
· Information Governance & Data Security (Annual Update)
· Moving and Handling – Level 1 (3 Year Update)
· Safeguarding Adults at Risk – Level 1 (3 Year Update)
· Local Induction Checklist (Once, all new starters)
· Dementia Awareness – Basic (Once Only)
· Essentials of Patient Safety for All Staff – Level 1 (3 Yearly)
· Infection Prevention and Control – Level 1 (3 Year Update)
· The Oliver McGowan Mandatory Training on Learning Disability and Autism – Tier 1 (3 Year Update)
· Resus Level 1 (Annual)
· Equality, Diversity & Human Rights (3 Year Update)
· Fire Safety Awareness (2 Year Update)
References
References available upon request.
Timeline
Orthopaedic Equipment Coordinator
NHS-MTW Trust
2023.09 - Current
Decontamination Support Supervisor
NHS-MTW Trust
2022.04 - 2023.09
Catering assistant
NHS-MTW Trust
2020.05 - 2022.04
Bar team member
ASK Italian
2017.08 - 2020.05
Bar staff member
Zizzi
2016.11 - 2017.08
Diploma of Higher Education - Agriculture
I.T.A.S. "C. Gallini"
2008.09 - 2013.07