Matt Wright
SITTINGBOURNE,Kent
Summary
Business Engagement Lead experienced at bridging business priorities and technology delivery, with a strong track record of unblocking complex issues and driving outcomes through collaboration and pragmatic decision making. Proven in managing risk, translating constraints into workable solutions and building trust with stakeholders at all levels of the business.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Business Engagement Lead
Southern Housing
Sittingbourne, Kent
2024.09 - Current
- Streamlined internal processes for more efficient project management
- Drove change within the organisation by implementing feedback obtained from stakeholder consultations
- Strengthened relationships with key stakeholders through consistent and open dialogue
Change Implementer
Southern Housing
Sittingbourne, Kent
2022.06 - 2026.04
- Working with the business to build confidence in new products through UAT (User Acceptance Testing)
- Analysing data to identify issues in new systems or processes
- Presenting results of testing to key business stakeholders
- Learning new processes to ensure products meet the need of the business
- Attending Go Live sessions to ensure smooth transition to live is achieved
Service Desk Incident Support
Optivo
Sittingbourne, Kent
2020.12 - 2022.06
- Supporting staff with a wide range of IT relates issues
- Work to business agreed SLA's through tickets for a range of IT
requests - Creation of user friendly guide to support colleagues to use and understand various systems
- Train new members of staff in the team on how to perform the role
Skills
- Data Analysis
- Customer-focused
- Communication skills
- Project Delivery
- Influential negotiating
Certification
- QA ITIL 4 Certificate in IT Service Management
- Microsoft Azure Fundamentals Foundation
- Level 6 FA Referee
- Full UK Drivers Licence
References
Charlotte Frampton - Charlotte.Frampton@southernhousing.org.uk
Louise Alexander - Louise.Alexander@southernhousing.org.uk
Timeline
Business Engagement Lead
Southern Housing
2024.09 - Current
Change Implementer
Southern Housing
2022.06 - 2026.04
Service Desk Incident Support
Optivo
2020.12 - 2022.06