Mateusz (Matt) Pawel Orzlowski
London,Essex
Summary
Results-oriented professional specializing in international client relationship management and cross-cultural communication. Proven ability to leverage negotiation skills and strategic thinking to excel in complex global markets. Expertise in identifying customer needs and delivering tailored solutions that align with strategic objectives. Skilled in personalized account management to enhance client satisfaction and retention.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
International Account Manager
Royal Pharmaceutical Society
London
06.2024 - Current
- Managed £1.2 million across 120 client accounts subscribing to MedicinesComplete (SaaS), exceeding renewal targets by 15% on average.
- Achieved annual new business targets within eight months for Rest of World territory.
- Negotiated key account renewals to three-year terms, enhancing retention rates.
- Collaborated with marketing to identify opportunities and drive client engagement.
Senior Business Development Manager
Nielsen BookData
Woking
08.2021 - Current
- Oversaw full sales lifecycle from prospecting to closing deals (B2B SaaS) exceeding sales targets by 53%
- Managed 14 long-term customer relationships, uplifting and developing accounts through tailored relationship building
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
Team Supervisor
Aspinal of London
London
04.2018 - 08.2021
- Maximising sale revenue through B2C selling of products
- Providing consultative sales approach to clients
- Managing the team in concession
- Tracking progression of development
- Sales analysis, stock management and business planning
- Liaison with Customer Service and handling all enquiries into store
- Managing payroll and stock through NAV Microsoft software.
Lead Mentor
Debate Mate
London
11.2017 - 08.2018
- Delivering concise and manageable plan to teach young people debating for twenty weeks
- Teaching a variety of methods to articulate arguments and make themselves more convincing and persuasive
- Using Salesforce to report on each week, and ensure that all objectives for each week are met
- Schools taught came 3rd out of 40 and 16th out of 200.
Keyholder / Duty Manager
Waitrose & Partners
London
11.2016 - 04.2018
- Assisting all customers with queries inside the store
- Resolving complaints and increasing satisfaction.
- Management of daily shifts and operations in store, handling of deliveries, replenishment and payroll assistance.
- Training staff towards specialist roles like wine specialist, keyholder and customer experience leader.
- Preparing daily reports for end of shift.
- Created a daily checklist for cashiers to ensure all tasks were completed accurately to meet daily performance targets.
Education
Master of Arts - International Political Economy
King's College London
09.2019 - 12.2020
Bachelor of Arts (Hons) - History
King's College London
09.2016 - 07.2019
Skills
- Beginner Mandarin (Studying HSK 1)
- Microsoft Office
- SalesForce
- Microsoft PowerBi
- IBM Cognos Analytics
- Commercial Negotiations
- B2B & B2C Sales
- Contract Preparation & Review
- Sales analysis & techniques
- Full Driving License
- Team mentoring & managing
- Data Analysis
- Contract Preparation
- C-suite Engagement
- 360 Sales Cycle
Additional Information
- Young Leader Award' in the Scouting Association, 2015.
- National Citizen Service Award in the Challenge, 2014.
- Metropolitan Police Award for Active Citizenship, 2014.
- Jack Petchey Achievement Award, 2011.
Languages
English
Polish
Timeline
International Account Manager
Royal Pharmaceutical Society
06.2024 - Current
Senior Business Development Manager
Nielsen BookData
08.2021 - Current
Master of Arts - International Political Economy
King's College London
09.2019 - 12.2020
Team Supervisor
Aspinal of London
04.2018 - 08.2021
Lead Mentor
Debate Mate
11.2017 - 08.2018
Keyholder / Duty Manager
Waitrose & Partners
11.2016 - 04.2018
Bachelor of Arts (Hons) - History
King's College London
09.2016 - 07.2019
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