Matt McCraw

• Monitored machine settings and adjusted to correct malfunctions or errors.
• Solved technical problems promptly, ensuring minimal downtime of machines.
• Adjusted machine settings accurately based on job specifications.
• Trained new employees on machine operations, improving their skill sets.

• Attended Product Consultant sales academy passing Product and Finance exams.
• Delivered high-quality service by addressing customer concerns promptly and professionally.
• Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
• Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
• Always made sure to go above and beyond to assure return customer business and referrals.

• Keep track of staff daily KPI’s and motivate when targets aren’t being met e.g hitting daily calls made, outreach messages sent and content posted online.
• Train staff with up to date knowledge of packages and deals to best fit customers needs.
• Delegate staff job positions and responsibilities such as accounts receivable, customer package top ups, B2B deals, cold calling and community outreach.
• Calculate sales forecasts for studio potential sales.
• Keep on top of studio cleanliness and inventory.

Achievements

• Quickly moved my team into becoming top closers on first time buyers out of all 5 studios, as well as having the most community outreach completed and social media presence for prospecting.
• Top studio in converting customers with packages to becoming monthly members

• Complete inventory checks.
• Manage a team of four servers.
• Handle any customer worries and complaints.
• Closing out POS machines and collecting daily sales report.
• Sync up with social media manager for content creating.

Achievements - Created new cocktail menu to maximise use of sponsored spirits and liqueur’s and created for speed during rush hours.

• Coordinate special functions within venue
• Create brand new cocktail menu to fit bar
• Place inventory orders
• Arrange staff starting/finishing hours as well as breaks
• Working with security in achieving customer safety at all times
• Keeping up with product knowledge

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Stepped in to run the bar when the General Manager was off duty.