Matt McCraw

• Introduce customers around the showroom, listening to design plans and offering customers products to their specs or alternatives that may work better.
• Process customer orders, upsell similar items that may be better quality.
• Learning about the products to remain well informed with customers
• Load/unload lorries with stock.
• Complete line checks to keep stock up to date.

• Keep track of staff KPI’s for the day and motivate when targets aren’t being met
• Up sell old stock and circulate new inventory.
• Support customers with their purchasing, finding packages that suit their fitness goals and budget
• Delegate staff job positions and responsibilities, including accounts receivable, studio cleanliness, customer assistance, packages top ups to meet weekly targets.
• Place orders for studio requirements e.g cleaning chemicals and bathroom stock up etc.
• Calculate sales forecasts for studio potential sales

Achievements

• Quickly moved my team into becoming top sellers of package deals to new customers out of all 5 studios, as well as having the most community outreach completed and social media presence.
• Motivated my team and myself to call up existing customers with package deals and selling them monthly memberships.

• Meet with property agent and discuss potential shots
• Introduce myself to property owner and let them be aware of my process and potential furniture moving
• Frame each room to look its best and brightest through a number of different shots
• Plan with the agent in any exterior shots and return at night for a dusk shot, if needed.
• Time my property lists so that I arrive early to work with the agents busy schedule.
• If required, use a lazer measure to map and draw out a floor plan for the client

• Fully stock bar / order in new liquor stock
• Keep aware of keg levels
• Coordinate special events, keeping customer satisfaction and safety
• Check all bars in morning shift, take note of all low inventory and restock
• Take in all cellar stock and arrange accordingly
• Create brand new cocktail menu to fit bar
• Order/self purchase any ingredients required for drinks
• Arrange staff starting/finishing hours as well as breaks
• Controlling any incidents with customers and staff
• Keeping up with product knowledge
• Set up stage and bar floor for comedy nights.

• Open and Close restaurant
• Set up bar and restaurant area
• Set restaurant ambiance; music, lighting, room temperature
• Coordinate reservations
• Arrange Keg room
• Complete a full stock of inventory
• Greet hotel guests and include them into all hotel rewards the bar has to offer
• Manage a team of four servers
• Deal with any customer worries and complaints
• Closing out POS machines and collecting daily sales report
• Sync up with social media manager in creating more appealing content
• Achievements `Created new cocktail menu to maximise use of sponsored spirits and liqueur’s and created for speed during rush hours.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Stepped in to run the bar when the General Manager was off duty.