Matt Curtis
Romsey,Hampshire
Summary
Driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team.
Overview
25
25
years of professional experience
1
1
Certification
Work history
Store Manager
The Range
Christchurch , Dorset
01.2025 - Current
- Oversaw recruitment and training of 35 team members, building successful, customer-focused team.
- Managed stock within set minimum and maximum levels to ensure on shelf availability.
- Oversaw seasonal range changes ensuring completion on time and within budget.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Controlled store financials, including P&L and payroll budgets ensuring budgets were adhered to.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Coached underperforming employees improving their job performance significantly.
- Conducted team meetings on a regular basis, promoting open communication within the team
Acting Store Manager / Store Manager (Secondment)
Homebase
Basingstoke & Farnham , Hampshire & Surrey
02.2024 - 12.2024
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Implemented promotional displays to increase product visibility and sales.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Coached underperforming employees improving their job performance significantly.
- Managed recruitment and training of over 25 team members, building successful, customer-focused team.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Managed showroom operations efficiently, enhancing customer satisfaction.
- Conducted team meetings on a regular basis, promoting open communication within the team
Assistant Manager
Homebase
Basingstoke , Hampshire
09.2018 - 02.2024
- Provided excellent customer service leading to repeat business and customer loyalty.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Assisted in recruitment process to build an effective workforce.
- Handled customer complaints effectively, restoring trust in our brand.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Minimised inventory loss for improved profit margins.
- Delegated tasks to team members efficiently improving overall productivity.
- Monitored sales performance regularly adjusting strategies as required.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Managed daily operations to ensure smooth running of the shop floor.
- Created a positive work environment, resulting in higher employee morale.
- Managed showroom operations efficiently, enhancing customer satisfaction.
Coordinator, Lifestyles and Garden
Bunnings UK & Ireland
Basingstoke , Hampshire
06.2018 - 09.2018
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Handled customer complaints effectively, restoring trust in our brand.
- Created a positive work environment, resulting in higher employee morale.
- Managed daily operations to ensure smooth running of the shop floor.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Delegated tasks to team members efficiently improving overall productivity.
- Handled stock control duties diligently preventing overstocking or shortages.
- Monitored sales performance regularly adjusting strategies as required.
- Boosted plant sales with engaging product displays.
- Conducted staff training sessions to improve knowledge and service quality.
- Managed staff rota for optimised work productivity.
Customer Experience Manager
Homebase
Various
04.2015 - 06.2018
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Monitored sales performance regularly adjusting strategies as required.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Delegated tasks to team members efficiently improving overall productivity.
- Minimised inventory loss for improved profit margins.
- Managed daily operations to ensure smooth running of the shop floor.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Maintained an organised stock room for easy accessibility of goods.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Coached underperforming employees improving their job performance significantly.
Garden centre manager
Homebase
Various
01.2001 - 04.2015
- Conducted staff training sessions to improve knowledge and service quality.
- Improved customer satisfaction by implementing efficient garden centre operations.
- Handled customer queries and complaints, resolving issues efficiently.
- Managed staff rota for optimised work productivity.
- Boosted plant sales with engaging product displays.
- Supervised daily operations, ensuring smooth running of the Department.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Enforced service standards to maintain establishment reputation for excellence.
- Created seasonal sales plans with varying stock and promotional strategies.
Education
BTEC National Diploma - Engineering
Eastleigh Technical College
Eastleigh 04.2001 -
BTEC First Diploma - Engineering
Eastleigh Technical College
Eastleigh 07.1994
GCSEs - Double Science, Maths, English, Technology, History.
The Toynbee School
Chandlers ford07.1991
Skills
- Commercial acumen
- Resilience under pressure
- Financial reporting
- Forklift operation
- Performance monitoring
- Staff mentoring
- Profit and loss understanding
- Communication effectiveness
- Customer Service
- Team Leadership
- Visual merchandising
- Resourcefulness
Affiliations
- Walking.
- Military history.
- Gardening & DIY
Certification
Counter balance Forklift truck license. Last refreshed September 2020 by Mentor Training.
First aid at work. Last refreshed 2023.
Homebase Garden license, Accredited by City & Guilds.
Timeline
Store Manager
The Range
01.2025 - Current
Acting Store Manager / Store Manager (Secondment)
Homebase
02.2024 - 12.2024
Assistant Manager
Homebase
09.2018 - 02.2024
Coordinator, Lifestyles and Garden
Bunnings UK & Ireland
06.2018 - 09.2018
Customer Experience Manager
Homebase
04.2015 - 06.2018
BTEC National Diploma - Engineering
Eastleigh Technical College
04.2001 -
Garden centre manager
Homebase
01.2001 - 04.2015
BTEC First Diploma - Engineering
Eastleigh Technical College
GCSEs - Double Science, Maths, English, Technology, History.
The Toynbee School