Matt Crowther
Summary
Dynamic and results – oriented provisioning coordinator with a strong history of developing and nurturing client relationships. Proficient in understanding customer's needs and delivering customised solutions to enhance their success. Looking for a challenging role to leverage my skills in customer satisfaction and contribute to business growth.
Overview
6
6
years of professional experience
Work history
Voice Provisioning Coordinator
TALKTALK BUSINESS
02.2022 - Current
- Managed provisioning and development of customer instances for HUC product, providing support for technical variations. Served as lead engineer, overseeing all technical aspects of projects throughout their lifecycle. Developed high-level designs and configurations, collaborating with customers to ensure system specifications were met prior to installation. Coordinated and managed third-party field engineers during implementation and conducted technical training sessions for customers and team members.
- Demonstrated strong interpersonal skills by effectively collaborating with customers to understand their needs and provide tailored solutions, resulting in positive feedback and high satisfaction through the project lifecycle
- Collaborate effectively with cross-functional teams to deliver optimal results for customers.
- Partnering with customers to identify and resolve issues using effective problem-solving techniques, ensuring positive experience that fosters client fulfilment and repeat business.
System Provisioning Co-Ordinator
Daisy Communications
11.2019 - 02.2022
Multi-Sports Coach
Premier Education
03.2019 - 11.2019
Education
BA Honours degree Sports Coaching -
University of Central Lancashire
Foundation degree in Cricket coaching -
Myerscough College
Skills
- Relationship Building
- Client Relationship Development
- Professional Networking
- Effective Communication
- Problem-Solving
- Sports coaching
Affiliations
- Exploring new cultures and destinations
- Sports of all kinds
- Music or Comedy gigs
- Hiking
Timeline
Voice Provisioning Coordinator
TALKTALK BUSINESS
02.2022 - Current
System Provisioning Co-Ordinator
Daisy Communications
11.2019 - 02.2022
Multi-Sports Coach
Premier Education
03.2019 - 11.2019
BA Honours degree Sports Coaching -
University of Central Lancashire
Foundation degree in Cricket coaching -
Myerscough College
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