Matilda Smith

Working at Simpler Law was a fantastic opportunity to further develop and evolve my key skills. I gained great experience with working in a very fast paced role. I have excelled in skills across a multitude of responsibilities, this included:

• Overseeing and organising the daily tasks of the bereavement team, for new and existing clients
• Providing an extremely high level of client care and support for grieving family members
• Maintaining the diary for client consultations and call backs
• Carrying out consultations for new and existing probate clients and creating bespoke packages to suit their legal requirements and probate needs
• Preparation and documenting probate and trust files for the legal team, working within a tight deadline
• Assisting the legal team with any cases that need to be kept open, maintained and updates provided where needed to both the client and the legal team
• Maintaining and updating multiple spreadsheets so each department are fully up to date and deadlines are met
• Organising and filing clients cases and legal documentation.

• Monitoring the flow of the patients due to renew their yearly contract subscription, keeping patients up to date with pricing and renewal dates
• Monitoring the patients that are due payments, payments in arrears and any very old aged debts
• Outbound and inbound debt collection calls to patients, including setting up bespoke payment plans
• Bespoke debt collection letter writing to patients
• Creating invoices for new and existing patients
• Monitoring the flow of NHS patients due to renew their yearly subscriptions ensuring the NHS are billed correctly
• Providing daily personal assistance to the Nurses, managing their diary and workload
• Inbound and outbound email, written and telephone communication, liaising with patients, GP’s, hospitals and Pharmacy’s
• Dealing with booking and amending appointments, prescription query’s and general patient enquires
• Inbound call taking from new potential patients about our services we provide, treatment options, pricing and packages, including onboarding new patients and creating new patient files on the system
• Writing up clinical reports gathered from every consultation and creating bespoke letters to patients, schools and GP’s, to a very high standard and within the set timeframe target
• Monitoring the flow of the patients due a medical review and making sure patients are seen within the recommended medical time frame
• Management of KPI tables to ensure targets were met within a timely manner and to a high standard for 'Care Quality Commission' checks
• Completing basic and enhanced DBS checks for all new members of staff.

• Overseeing the aftercare packages available to clients once legal documents have arrived
• Assisting clients to sign and understand their legal documents
• Monitoring the payment plans of the aftercare packages making sure all clients are up to date with payments
• Outbound debt collection calls and letters to existing patients who are in arrears
• Setting up new payment plans for new and existing clients
• Telemarketing skills and hitting monthly sales targets
• Inbound client queries on products, signing of legal documents and general advice
• Fantastic time management skills to get legal documents into the production line, meeting set deadlines
• Rapport and relationship building skills
• Maintaining a loyal client base
• Managing and organising my own diary of appointments to meet consultations with my clients
• Working in a fast paced environment under pressure.

• Customer service
• Self management
• Planning engineers
• Scheduling engineers
• Meeting customer and service needs within set time frames
• IT Skills
• Administration.

• Customer service
• Booking and amending appointments
• Planning engineers
• Scheduling engineers
• Administrative duties
• Data inputting
• Writing low/high level reports
• Conference calls with third party directors, providing progress updates.

• Cash Handling
• Food Preparation
• Health and Safety documentation
• Order processing
• Customer relations
• Waitress duties
• Cleaning duties.