Matilda Santos

Provided attentive and nurturing care for two young boys, aged 2.5 and 4, ensuring a safe, stimulating, and supportive environment. Managed daily routines including meals, naps, hygiene, and bedtime, maintaining consistency and structure. Successfully managed sibling dynamics, resolving conflicts and encouraging cooperation and sharing.

Provided daily care for three children (ages 2–7), ensuring their well-being and development. Communicated with parents daily to align on tasks and expectations. Taught basic French through interactive games, songs, and conversations. Organised and supervised occasional outings to parks and other recreational spaces. Maintained a safe and nurturing environment, promoting positive behaviour and emotional development.

Managed and grew the business's social media presence across platforms including Instagram, Facebook, and Twitter. Created and scheduled daily content including promotional posts, product highlights, and seasonal campaigns to boost brand visibility and customer engagement. Monitored and responded promptly to comments, messages, reviews, and questions, ensuring a positive and responsive online customer experience. Boosted follower count and online visibility, contributing directly to increased in-store and online sales. Handled occasional negative reviews with professionalism, turning potential issues into opportunities for positive brand reinforcement.