Summary
Overview
Work history
Education
Skills
Affiliations
Volunteering/work experience
Accomplishments
References
Timeline
Generic
Matilda Painter

Matilda Painter

Wallingford

Summary

A proactive, ambitious individual, passionate about exceptional customer service delivery in the luxury lifestyle industry, whilst maintaining a keen interest in consciously minded/sustainable delivery, developed through my degree in physical geography. Friendly, outgoing and hard-working and love meeting new people and cherish new challenges and experiences in a fast paced environment.


I have enjoyed developing my knowledge and skills so far which are forging my career in the luxury service/brand industry. With good organisational sills, working as part of a team but also leading and inspiring to problem solve and achieve the highest quality interaction and service for clients.


Determined and resourceful, I enjoy multi-tasking and am eager to go the extra mile to drive growth, deliver high standards stand out at what I do.

Overview

5
5
years of professional experience

Work history

Client Experience Manager

Oxford Ski Company
08.2023 - Current
  • Working within the experience team to deliver additional bespoke services to clients, providing them with memorable experiences
  • Collaborated closely with sales department to identify, support and maximise expansion opportunities, advising clients of products and services and sold additional offerings to increase sales numbers
  • Researching and sourcing suppliers to provide exceptional and cost effective options
  • Built positive customer rapport through friendly, professional communication and improved customer satisfaction ratings through responsive query resolution
  • Documented customer contacts and communication in 'Snowforce' for use in further interactions
  • Supported continuous improvement initiatives, collecting customer feedback and producing reports to inform future business processes
  • Employed active listening and communication skills to handle escalated and complex calls, achieving 100% positive outcome
  • Updating the website and materials including the partners and sustainability page and new brands/suppliers to support our offering

Front of house and bar

Beetle and Wedge Moulsford
06.2021 - 09.2021
  • Working as a team at a high end restaurant serving gourmet food and delivering exceptional service
  • Welcomed guests with warmth and professionalism to establish positive first impressions.
  • Extensive training in service, hospitality and front of house
  • Good understanding of the menu, where food is sourced and accompanying wines
  • Working across departments and with suppliers to ensure high level of customer satisfaction
  • Managed staff rota to ensure correct level of resource


Chalet Chef and Host

Flexiski
St Anton
01.2020 - 03.2020
  • Managing a chalet for 8 guests as a chef with assistance from a chalet host
  • Welcoming and hosting the guests, responding to changing requests to ensure they enjoyed a relaxing experience
  • Liaison across teams in resort and with suppliers to ensure a seamless delivery of service
  • Budgeting and ordering across multiple suppliers, considered seasonal product pricing and availability when developing new dishes.

Chalet Host

Lapland
10.2019 - 12.2019
  • Responsibility for a Chalet for a family/group up to 6 guests
  • Hosting the guests, answering any queries, booking and coordinating multiple experiences
  • General management of the chalet to include catering, tidying and cleaning
  • Received and processed stock using inventory management system
  • Offered friendly, efficient customer service and handled challenging situations with ease

Partner - produce, cafe and partners restuarant

Waitrose and Partners
07.2019 - 10.2019
  • Developed good knowledge of the produce available to inform and advise customers
  • Working in the café, responsible for setting up at the start of shift and serving customers
  • Managed catering in partners restaurant, solely planning and preparing the breakfast and lunches and managing team to deliver, for up to 40 members of staff
  • Attended training days to upskill in specific deliver i.e. barista and food safety/hygiene

Education

Geography (BSC) - Physical Geography

University of Liverpool
2020 - 2023

A-levels -

Tudor Hall School
2017 - 2019

GCSEs -

Tudor Hall School
2015 - 2017

Skills


  • Relationship building, able to establish and maintain robust relationships with clients and team members
  • Customer engagement, working with (high net worth) busy individuals to provide memorable experiences in a stress free environment
  • Teamwork, experience working alongside different teams to deliver the optimum outcome
  • Leadership, guiding cross functions and teams and mentoring new team members
  • Outstanding communication and interpersonal skills, able to convey information in a concise and clear way to extended team
  • Good analytical skills, reviewing performance and activities to ensure maximum ROI within budget
  • Versatile writing skills, able to construct emails, letters, presentations with the audience in mind
  • W

Affiliations

  • Skiing
  • Tennis
  • Theatre
  • Cooking

Volunteering/work experience

Volunteering - Ebenezer Matriculation Higher Secondary School, Chennai, India - working with children to teach English



Accomplishments

Assertiveness training course

Wellbeing training course

Food Hygiene - level 2

LAMDA - grade 6

Achieved highest grade in university module - coding of weather patterns


References

References available upon request.

Timeline

Client Experience Manager

Oxford Ski Company
08.2023 - Current

Front of house and bar

Beetle and Wedge Moulsford
06.2021 - 09.2021

Chalet Chef and Host

Flexiski
01.2020 - 03.2020

Chalet Host

Lapland
10.2019 - 12.2019

Partner - produce, cafe and partners restuarant

Waitrose and Partners
07.2019 - 10.2019

Geography (BSC) - Physical Geography

University of Liverpool
2020 - 2023

A-levels -

Tudor Hall School
2017 - 2019

GCSEs -

Tudor Hall School
2015 - 2017
Matilda Painter