Matilda Knight
Shepton Mallet,Somerset
Summary
Compassionate and driven individual with strong communication and problem-solving skills, complemented by background in customer service and support work. Demonstrates ability to adapt quickly and handle challenging situations with empathy and professionalism. Eager to contribute positively and make a meaningful difference.
Overview
4
4
years of professional experience
Work history
Support Worker
Discovery
Shepton Mallet, Somerset
2024.09 - Current
- Enhanced wellbeing of patients by providing emotional and physical support and companionship.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Implemented an interactive e-learning platform, enhanced accessibility of training resources.
- Ensured accurate record keeping through regular database updates.
Catering staff
Whitstone’s fish and chips
Shepton Mallet, Somerset
2023.04 - 2024.10
- Maintained cleanliness in kitchen area with regular cleaning and sanitising practices.
- Demonstrated flexibility by taking on additional shifts during busy periods or staff shortages.
- Worked under pressure during peak hours to meet demand without compromising quality.
- Delivered exceptional customer service, resolving any issues promptly.
- Adhered to food safety regulations at all times during preparation and serving.
- Trained new hires on proper food handling procedures, instilling a culture of quality from the start.
Waitress / Kitchen porter
The George Inn
Croscombe , Somerset
2021.11 - 2023.07
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Improved customer satisfaction by providing efficient and friendly service.
Education
BTEC Level 3 - Uniform Protective Services
Strode College
Street Somerset06.2024
GCSE’s - GCSE’s
Whitstone School
Shepton Mallet06.2022
Skills
- Communication and teamwork skills
- Problem-solving and time management skills
- Easily adaptable to different situations
- Assistive technology use
- Reliable and trustworthy
- Resilient in difficult situations
- Self-Management
- Personal care assistance
- Medication Administration
- Health and Safety regulations
- Disability awareness
- Clean driving record
- Safeguarding policies
- Documentation expertise and finance management
Additional Information
I am a hardworking individual with aspirations to improve my career prospects. I enjoy going on hikes and keeping myself busy and active. I am a foster sister and take an active role in supporting my parents with the many children that they have looked after in the past 5 years. I hold my full UK driving licence and have also had many training sessions in all aspects such as first aid to dysphasia training. In my youth, i was a corporal in the air cadets and was also a prefect in school. I have contributed with volunteer work and have actively been involved within the community. I enjoy learning new things and am a very reliable, trustworthy individual.
Timeline
Support Worker
Discovery
2024.09 - Current
Catering staff
Whitstone’s fish and chips
2023.04 - 2024.10
Waitress / Kitchen porter
The George Inn
2021.11 - 2023.07
BTEC Level 3 - Uniform Protective Services
Strode College
GCSE’s - GCSE’s
Whitstone School