Matilda Hardcastle
Chertsey,Surrey
Summary
An experienced and proficient lifeguard of 4 years and several different employers, I have worked in many different pool and sport centre settings. Having encountered nearly every type of customer situation possible from complaints to first aids, I have fostered strong communication and customer service skills. I have also helped out in front of house and reception settings which further add to my experience in a gym and sport centre context.
Overview
2
2
Languages
4
4
years of professional experience
Work history
Hotel Lifeguard
Merlin Entertainments
Windsor, Berkshire
2026.04 - Current
- Maintaining order in swimming areas with effective rule enforcement.
- Assisting swimmers in distress, making proactive choices and preventing potential accidents.
- Ensuring safety of swimmers by diligent monitoring of pool activities.
- Customer service experience dealing with client bookings and queries.
Sport and wellbeing assistant
Uni of Southampton
Southampton, Hampshire
2024.08 - Current
- Facilitated smooth running of operations through efficient task management.
- Provided customer service, delivering high levels of satisfaction.
- Understood and adhered to company's health and safety policies.
- Demonstrated open communication and collaborated with various teams.
- Involved lifeguarding and organisation of sports hall in accordance to uni organised events and sports bookings
Lifeguard
Freedom Leisure
Woking , Surrey
2022.06 - 2026.01
- Prepared detailed reports on incidents, aiding in future prevention measures.
- Managed general housekeeping duties around the pool area for a pleasant environment.
- Carried out daily operational checks of equipment for optimal performance.
Education
A-Levels - Spanish
Salesian Sixth Form College
Chertsey08.2024
A-Levels - Psychology
Salesian Sixth Form College
Chertsey08.2024
A-Levels - History
Salesian Sixth Form College
Chertsey08.2024
Skills
- Knowledge of pool maintenance
- Hypothermia treatment knowledge
- Use of lifesaving equipment
- Incident reporting aptitude
- Public safety knowledge
- Emergency response readiness
- Water safety rules enforcement
- AED operation
- Calmness under pressure
- Water rescue methods
- Rescue techniques
- Child and adult first aid
- Pool hazard management
- Strong communicator
Languages
Spanish
Advanced (C1)
A1
English
Proficient (C2)
A1
Timeline
Hotel Lifeguard
Merlin Entertainments
2026.04 - Current
Sport and wellbeing assistant
Uni of Southampton
2024.08 - Current
Lifeguard
Freedom Leisure
2022.06 - 2026.01
A-Levels - Spanish
Salesian Sixth Form College
A-Levels - Psychology
Salesian Sixth Form College
A-Levels - History
Salesian Sixth Form College