Matilda Gray
Norwich,NFK
Summary
Customer-focused professional with a solid foundation in service and communication. Skilled in transaction handling, store presentation, and customer assistance. Committed to teamwork, problem-solving, and effective time management. Driven to enhance customer satisfaction and support sales growth.
Overview
4
4
years of professional experience
Work history
Assistant chef
broken egg cafe
Harleston, Norfolk
2025.03 - Current
- Ensured compliance with food hygiene regulations, contributing to safer kitchen environments.
- Delivered food to highest hygiene, quality and safety standards by strictly following regulations.
- Enhanced customer satisfaction by maintaining high standards of food quality and presentation.
- Assisted in preparation of meals, resulting in efficient service delivery.
- Maintained clean and organised kitchen areas, supporting efficient workflow during service.
- Prepared ingredients prior to service, rotating stock and storing in temperature-controlled environments to meet health requirements.
- Plated dishes according to menu and dietary requirements.
- Maintained open communication lines with front-of-house staff, ensuring accurate order fulfilment.
- Monitored storage temperature controls, keeping stored ingredients fresh.
- Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
Dog sitter
brindle bay gun dogs
Norwich, Norfolk
2022.01 - 2026.01
- Fed, walked and cared for 12 dogs while their owners were out
- Ensured overall pet well-being by preparing balanced meals and refreshing water supplies.
- Catered to specific dietary needs, promoting healthier growth and development.
- Provided animals with right amounts of exercise.
- Maintained grooming routines to enhance hygiene and appearance.
- Maintained cleanliness of pets' living areas with regular cleaning and disinfecting procedures.
- Developed trust and positive rapport with dogs to ensure comfort during owner's absence.
- Treated all dogs with kindness and care, providing regular updates to owners for continued trust.
- Earned dogs' trust by maintaining friendly, approachable demeanour.
- Trained puppies on basic commands enhancing obedience levels.
- Implemented effective dog management techniques to prevent aggressive behaviour among multiple pets.
waitress/cook
chet valley vineyard
Norwich, Norfolk
2024.04 - 2025.11
- Boosted guest satisfaction through attentive and prompt service.
- Improved customer satisfaction by providing efficient and friendly service.
- Delivered exceptional service to customers, elevating overall dining experience.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Greeted guests warmly and escorted them to their tables.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Met special dietary requests with careful preparation and presentation of dishes.
- Cooked and plated meals whilst adhering to presentation guidelines set by head chef.
- Ensured freshness and quality of ingredients, maintaining culinary standards.
- Upheld hygiene standards in kitchen, ensuring compliance with food safety regulations.
- Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
- Organised kitchen equipment and utensils for easy access during peak hours.
- Adhered to strict dietary requirements while preparing food for customers with allergies or health concerns.
Education
GCSEs -
Hobart High School
Norwich, Norfolk 2019.09 - 2024.06
Certificate of Higher Education - Animal Management Level 3
Easton College
Norwich, Norfolk 2025.09 -
Skills
- Customer service
- Time management expertise
- Time management expertise
- Friendly customer service
- Customer focus
- Work well in team settings
- Cash handling experience
volenteer wrok
i am currently volunteering at a dog training facility where i have to speak to customers, train and care for the dogs that are in on the day and clean the kennel down at the end of the day
i also have volunteered at a vet practice four times which had me speaking to customers, doing daily restocking and cleaning tasks, as well as using their online facilities
References
References available upon request.
Timeline
Certificate of Higher Education - Animal Management Level 3
Easton College
2025.09 -
Assistant chef
broken egg cafe
2025.03 - Current
waitress/cook
chet valley vineyard
2024.04 - 2025.11
Dog sitter
brindle bay gun dogs
2022.01 - 2026.01
GCSEs -
Hobart High School
2019.09 - 2024.06