Matilda Finlay
Glasgow ,Glasgow City
Summary
I am currently studying at the University of Glasgow and I am in my second year. I have worked for over a year in a front of house position in my local golf club. During my time here, I learnt basic bar training and increased my skills in waitressing. I also worked in a cafe for a year from 2022-2023 and hold barista skills. I am talkative and confident in my abilities to please customers and am very good at communicating.
I am energetic and outgoing as a professional with dedication to positive guest relations. I feel passionate about securing new, challenging position within fast-paced restaurant or bar. I have experience in high-volume dining, customer service and cash-handling background.
Overview
1
1
year of professional experience
Work history
Front of house waiter
Murrayfield Golf Club
Edinburgh , Midlothian
2023.02 - 2024.03
- Cleared tables rapidly upon guest departure, readying them for next set of diners.
- Trained new waitstaff on restaurant protocols, promoting consistent service quality across team members.
- Communicated dietary requirements to kitchen staff, avoiding potential allergic reactions.
- Delivered meals and beverages promptly to maintain restaurant efficiency.
- Prepared tables for guests and reset tables between customers.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Greeted customers, presented menus and shared information about available special items.
- Provided recommendations to customers, enhancing their dining experience.
- Accurately took orders, making menu recommendations as appropriate.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept tables clear of used crockery, glassware and cutlery.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Coordinated with kitchen and bar staff for seamless order delivery.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Polished glasses and cutlery to pristine standards.
Education
Scottish Qualifications Certificate - Primary Education
University of Glasgow
Glasgow, LanarkshireSkills
- Effective customer upselling
- Resourcefulness
- Hygiene and cleanliness protocols
- Clearing tables efficiently
- Personal grooming
- Teamwork
- Efficient under pressure
- Spirits knowledge
- Food safety regulations
- Bussing expertise
- Customer interaction
- Table clearing
- Table preparation
- Listening attentively
- Safe food handling
- Highly responsible and reliable
- Wine and cocktail serving
- Barista training
- Time-management
- Food presentation
- Mixing and pouring beverages
Personal Information
- Nationality: Scottish
- Date of birth: 06/03/2006
Timeline
Front of house waiter
Murrayfield Golf Club
2023.02 - 2024.03
Scottish Qualifications Certificate - Primary Education
University of Glasgow