Matilda Armitage

As a waitress:

• Showcased extensive knowledge of menu items, heightened customer decision-making.
• Demonstrated excellent multitasking abilities for timely delivery of orders.
• Ensured compliance with health regulations through effective cleaning practices in the dining area.
• Prepared and served a variety of meals and beverages such as sandwiches, coffee, and tea, guaranteeing prompt arrival to customers.

As a housekeeper:

• Upheld highest cleanliness standards in client homes by diligent washing, scrubbing, and sanitising of surfaces, including deep cleaning bathrooms and kitchen areas
• Collaborated with housekeeping staff to ensure rooms were ready upon guest arrival, improving overall stay experience.
• Maintained a clean and safe environment by performing housekeeping duties like laundry and dishwashing.
• stripped and arranged beds, ensuring an appealing appearance of the bed and breakfast rooms.

As a cashier :

• Greeted each customer warmly, creating a friendly shopping environment.
• Handled high volumes of transactions during holiday seasons efficiently.
• Used cash registers and POS systems to request and record customer orders and compute transactions. Used the Point of Sale system efficiently, speeding up transactions.
• Demonstrated patience while dealing with difficult customers, maintaining professionalism.
• Trained new cashiers on store policies and procedures to maintain standards.
• Maintained clean and organised workspace to ensure efficient service.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Completed opening and closing procedures each day.

As a waitress:

• Advanced team efficiency by assisting in training new waitstaff members.
• Ensured compliance with health regulations through effective cleaning practices in the dining area.
• Maintained excellent level of service in busy and demanding restaurant environment by :
• Attending to tables regularly to check customer needs were met, promptly processing additional food and drink orders and Regularly communicating with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Totalled bills for customers and accepted payment via cheque, currency and card payments.
• Stayed up to date on menu changes to accurately answer customer queries.
• completed my food hygiene level 2