Matias Vitale

Achieved sales exceeding £200k within first three months for premium wellness recovery facilities.

• Sold saunas, red light therapy beds, and steam rooms to high-end clientele.
• Maintained KPI compliance to consistently meet sales targets.
• Cultivated strong client relationships to boost customer loyalty.
• Efficiently managed sales pipeline for timely lead follow-up.
• Generated new leads and opportunities to maximise revenue potential.

• Handled customer objections and offered alternative solutions to enhance retention.
• Upsold flights and hotels, contributing to revenue growth.
• Delivered outstanding customer service, ensuring high levels of client satisfaction.
• Assisted customers in resolving inquiries related to bookings and travel arrangements.
• Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
• Initiated upselling techniques during calls; generating additional revenue for the company.
• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
• Assisted customers with inquiries regarding holiday bookings and cancellations.

• Handled inbound and outbound sales calls, successfully converting leads into sales.
• Developed strong negotiation skills to close deals effectively.
• Maintaining detailed records of customer interactions and sales performance.
• Understood store goals and used upselling and cross-selling techniques to achieve targets.