Mathumitha Singarasa
Coventry,West Midlands
Summary
Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Friendly and approachable with natural talent for customer service. Skilled in effective communication and problem-solving. Always eager to assist and ensure positive experience for customers. Adaptable and quick to learn, ready to contribute to team. Driven tutor facilitating individualised learning through tailored sessions. Encourages collaborative problem-solving in group settings, enhancing student engagement. Analyses feedback to continuously improve educational support and outcomes.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
West Midland Ambulance Service - student paramedic
WMAS
Warwick
09.2024 - I currently work here
- Participated in continuous professional development, updating skills and knowledge to improve patient care.
- Developed strong rapport with medical professionals to coordinate quality patient care.
- Maintained clear and effective communication with hospital staff, ensuring smooth patient handovers.
- Conducted thorough patient assessments to determine appropriate medical treatment and care.
Tutor for students with learning disabilities
Self formed
Coventry
01.2023 - I currently work here
- Built trusting relationships by demonstrating deep understanding of requirements and providing attentive support.
- Provided emotional support and companionship, fostering a trusting and supportive relationship with students.
- Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling and explicit instruction.
Packing Operative
DP World
08.2024 - 09.2024
- Labelled packages accurately to facilitate easy identification and swift dispatch to correct destinations.
- Packed various items with precision, adhering to specified weight limits and packaging standards.
- Maintained a clean and organised work area, promoting a safe and productive environment.
Warehouse Operative
Bleckmann
06.2024 - 07.2024
- Checked all items for damage or faults before packing to minimise customer returns.
- Exceeded targets by quickly and accurately preparing orders.
- Managed fragile items with precision during picking process, employing suitable materials for protection.
- Checked product quality frequently, reporting problems to supervisor.
- Kept warehouse and work areas clean, tidy and hazard-free to maintain safe working environment.
Customer Assistant
TNS clothing store
10.2022 - 01.2023
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Addressed customer service enquires quickly and accurately.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
School Librarian
Dormers Wells High School
Coventry
06.2022 - 07.2022
- Supervised the re-shelving of books and maintained order in the stacks, ensuring easy access to library collections.
- Managed circulation desk operations, including book checkouts, returns, and renewals, to facilitate library access for all patrons.
- Cleaned and repaired damaged books and library resource materials to extend lifespan and preserve quality.
Care Assistant volunteer
Sanctuary Care
Coventry
10.2021 - 01.2022
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Provided emotional support and companionship, building trusting relationships.
- Engaged in respectful communication, respecting the dignity of those in care.
Employability Skills Programme
Coventry Building Society
Coventry
01.2021 - 02.2021
- Demonstrated outstanding listening and communication skills to obtain information.
- Advised individuals on employment opportunities, career choices and further education or training needed for job roles.
- Recognised candidate learning gaps, providing support and training to help advance skills for work
Tutor
self formed
09.2022 - Current
- Facilitated small group and one-on-one tutoring sessions to reinforce learning objectives and address individual student needs.
- Facilitated group tutoring sessions, encouraging peer learning and collaborative problem-solving skills.
- Analysed feedback from students to continuously improve tutoring services, aiming for excellence in student support.
- Conducted basic English and mathematics tutoring sessions to improve literacy and numeracy skills amongst the children.
Education
Bachelor of Science - Paramedic Science
Coventry University
Coventry 2024 - Current
GCSEs - Biology
Foxford Community School
Coventry 09.2021 - 08.2022
GCSEs - Chemistry
Foxford Community School
Coventry 09.2021 - 08.2022
GCSEs - Physics
Foxford Community School
Coventry 09.2021 - 08.2022
A-Levels - Biology
Foxford Sixth Form
2022 - 2024
A-Levels - Chemistry
Foxford Sixth Form
2022 - 2024
A-Levels - Maths
Foxford Sixth Form
2022 - 2024
GCSEs - English Language
Foxford Community School
2021 - 2022
GCSEs - Maths
Foxford Community School
2021 - 2022
Skills
- Handled cash transactions accurately as part of customer assistant role
- Communicating with children with learning disabilities
- Enhanced situational awareness skills while working within West Midlands Ambulance Service placement
- Assessed workplace risks to ensure compliance with health and safety regulations
- Delivered exceptional customer service to enhance client satisfaction and loyalty
- Delivered expert online tutoring sessions in various subjects
- Managed patient communication to improve service delivery
- Collaborated effectively with cross-functional teams
Languages
Tamil
Proficient
C2
Certification
- completed A- level in Tamil with a grade of A.
Timeline
West Midland Ambulance Service - student paramedic
WMAS
09.2024 - I currently work here
Packing Operative
DP World
08.2024 - 09.2024
Warehouse Operative
Bleckmann
06.2024 - 07.2024
Tutor for students with learning disabilities
Self formed
01.2023 - I currently work here
Customer Assistant
TNS clothing store
10.2022 - 01.2023
Tutor
self formed
09.2022 - Current
School Librarian
Dormers Wells High School
06.2022 - 07.2022
Care Assistant volunteer
Sanctuary Care
10.2021 - 01.2022
GCSEs - Biology
Foxford Community School
09.2021 - 08.2022
GCSEs - Chemistry
Foxford Community School
09.2021 - 08.2022
GCSEs - Physics
Foxford Community School
09.2021 - 08.2022
Employability Skills Programme
Coventry Building Society
01.2021 - 02.2021
Bachelor of Science - Paramedic Science
Coventry University
2024 - Current
A-Levels - Biology
Foxford Sixth Form
2022 - 2024
A-Levels - Chemistry
Foxford Sixth Form
2022 - 2024
A-Levels - Maths
Foxford Sixth Form
2022 - 2024
GCSEs - English Language
Foxford Community School
2021 - 2022
GCSEs - Maths
Foxford Community School
2021 - 2022