Mathew Todd
Henlow,Bedfordshire
Summary
Dynamic and innovative team player that possesses significant professional customer service experience with a strong history of surpassing customer and colleague expectations. Skilled in working under pressure and adapting to new situations and challenges to consistently provide first-class results in line with stringent targets and deadlines. Seeking a challenging opportunity to learn with a passionate ambition to enter the Human Resources sector.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Assistant
Wilko
Biggleswade (Bedfordshire), Lincoln (Lincolnshire)
09.2017 - 09.2023
- Delivered exceptional level of service by attentively addressing customer concerns and inquiries, ensuring consistently positive experiences.
- Efficiently managed high-volume customer queries simultaneously through effective multitasking and service expertise.
- Cultivated enduring client relationships via exceptional customer service interactions.
- Swiftly addressed customer telephone inquiries, slashing on-hold wait times for improved service efficiency.
- Executed Duty Manager store closing tasks, proficiently managing cash reconciliation and generating audit-ready store reports.
- Implemented streamlined store closing procedures resulting in a 25% reduction in completion time.
- Drove attainment of key productivity targets through effective coordination of tasks to colleagues.
- Collaborated with the store manager in payroll duties by accurately inputting hours into timesheets to ensure correct pay for staff.
- Optimised new associate onboarding by coordinating cash register training, streamlining the hiring process for seamless integration.
Sales Assistant
Sainsbury's
Biggleswade, Central Bedfordshire
09.2016 - 02.2017
- Proactively replenished inventory regularly, closely tracking demand to meet customer needs.
- Elevated sales floor aesthetics through meticulous cleanliness and curated merchandise displays for maximum visual impact.
- Championed policy adherence, bolstering company compliance and enhancing organisational performance.
- Efficiently processed payments using POS systems, ensuring seamless transactions for improved customer satisfaction and operational efficiency.
Education
Bachelor of Arts - Film Production
University of Lincoln
Lincoln, Lincolnshire 09.2018 - 07.2021
Stratton Upper School
Biggleswade 09.2013 - 06.2018
Skills
- Interpersonal & communication skills
- Organisational skills
- Work effectively under pressure
- Aptitude to learn
- Team player
- Customer care
- IT/Tech literate with Microsoft Office experience
- Effective problem-solving skills
- Decision-making
- General office administration
- Staff training
- Multitasking
- Time management
- Flexibility
- Creative
Languages
English
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Bachelor of Arts - Film Production
University of Lincoln
09.2018 - 07.2021
Customer Service Assistant
Wilko
09.2017 - 09.2023
Sales Assistant
Sainsbury's
09.2016 - 02.2017
Stratton Upper School
09.2013 - 06.2018
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