MATHEW SWIFT
Summary
Detail-oriented Banking Professional with hands-on experience in financial service operations, digital support, and fraud risk monitoring. Proven track record at MyState Bank in resolving app navigation issues, maintaining compliance, and preparing weekly fraud escalation reports. Dedicated to delivering reliable digital banking experiences, maintaining high operational standards, Looking to bring a proactive, collaborative mindset to Westpac as a Reporting Specialist
Overview
3
3
years of professional experience
Work History
Customer Experience Specialist
MyState Bank
Tasmania, Australia
04.2025 - 02.2026
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Guided customers through digital banking navigation and onboarding, identifying system friction points to improve user experience and platform adoption.
- Supported rollout of core banking software and digital onboarding tools, enhancing customer access to banking services.
- Ensured daily operational practices aligned with internal control policies, privacy standards, and financial regulations.
- Assessed client operations against key banking regulations (e.g., AML/KYC, Consumer Protection) to identify and address compliance gaps.
- Compiled weekly fraud escalation reports, tracking flagged customer accounts and identifying risk patterns to mitigate potential fraud.
Recruitment Admin Officer (Contract Role)
Hill Consulting HRS
02.2025 - 03.2025
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
- Maintained data records in internal tracking systems to ensure accuracy, confidentiality, and streamlined workflow.
- Managed daily office operations, maintaining efficient workflow and meeting administrative deadlines.
- Managed calendar and coordinated video conferencing setups to facilitate efficient daily operations.
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquiries.
Pastry Chef
Little Missy Patisserie
08.2023 - 02.2025
- Baked a variety of pastries, including bread and pies, for customer orders.
- Monitored product appearance and temperature to determine baking times.
- Monitored cooking times for efficient use of ovens and other equipment.
- Oversaw high-volume daily output in a fast-paced environment and maintained zero-defect accuracy under tight deadlines.
Education
Taroona High School and Indie School
Hobart, Tasmania, Australia01-2025
Skills
- Compliance assessment
- Fraud reporting
- Risk pattern identification
- User experience enhancement
- Data management
- System implementation
- Workflow optimisation
- Customer relationship management
- Service complaint resolution
- Customer engagement strategies
- Administrative support
- Data Entry
- Microsoft suite expertise
- Product knowledge
Timeline
Customer Experience Specialist
MyState Bank
04.2025 - 02.2026
Recruitment Admin Officer (Contract Role)
Hill Consulting HRS
02.2025 - 03.2025
Pastry Chef
Little Missy Patisserie
08.2023 - 02.2025
Taroona High School and Indie School