Mathew Metcalfe

Within this role I have been responsible in ensuring up to 58 holiday let properties are ready for there guests each week.

Working within a property management company the role isn't just cleaning properties, we are responsible for managing the property this involves communicating with our guests, ensuring there stay has been great, and if there are any issues we are quick to fix. We also maintain properties so this starts with the general clean each time to reporting any maintenance issues to our Maintenance teams, We also empty, clean and ensure the jacuzzi's at our properties are ready for our guests to enjoy!

Another role to the job is ensuring all linen dirty/clean comes in and out of our launderette within the timeframe required, this can be extremely difficult as our 58 properties range from 1 bedroom properties to 30 bedroom properties so as you can imagine there can be a very large amount of linen coming into our facilities, and this can be up to twice a week.

• Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Delivered in-depth training to customer-facing staff, promoting strong service performance.
• Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
• Maintained safe working and guest environments, reducing injury and incident risks.
• Developed, implemented and communicated business plans to promote profitable food and beverage sales.
• Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
• Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
• Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• Encouraged feedback from restaurant customers, using insights to implement positive process changes.
• Interacted positively with customers, effectively promoting restaurant facilities and services.
• Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.

• Took on additional tasks on manager's request.
• Handled various day-to-day admin responsibilities to maintain smooth business operations.
• Completed assigned work within deadlines and to company standards.
• Managed time effectively to meet deadlines.
• Understood and adhered to company's health and safety policies.
• Typed and edited documents and presentations for manager.
• Facilitated maintenance and repairs of office equipment and machinery.
• Maintained updated spreadsheets with metrics for tracking and reporting.

• Led shifts and motivated team to drive sales.
• Followed opening, closing and shift changeover procedures for seamless operations.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Led teams of 6 to achieve KPI targets and successfully complete assigned projects.
• Delegated tasks to make best use of individuals' skills.
• Coached team members through new or difficult workflows.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Supported new hires through onboarding process for speedy and successful training.
• Recognised exceptional individual performance for improved motivation.

• Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
• Prepared and packaged orders with precise presentation skills.
• Warmly greeted customers and proactively reduced wait times.
• Demonstrated proper food handling and safety standards.
• Offered exceptional customer service with strong product knowledge.
• Completed opening and closing checklists to create welcoming store environment.
• Prioritised tasks to contribute to seamless team workflows and reduce impact of obstacles.
• Delivered reliable customer service with attention to detail even under high pressure.
• Remained flexible to cover shifts and work overtime as required.
• Advised customers on menu items, providing recommendations and addressing allergy concerns.
• Used initiative to foresee customer and team needs, taking preventative action to minimise issues.
• Upsold extras to help increase daily revenue intakes.
• Helped to prepare and plate food orders for quick service.
• Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
• Completed cross-training to aid team workflows in peak times.