Mathew George
Oxford,Oxfordshire
Summary
A Highly motivated individual, who is enthusiastic about taking up new challenges, can adapt to changing and different environments quickly and has an impressive set of analytical and interpersonal skills which were developed over the period I spend in the industry where I was constantly interacting with clients and customer and helping them in resolving various problems or questions they were having regarding a product or service Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
3
3
years of post-secondary education
Work history
Advisor
24/7
- Guiding customers through various purchases, prices of products and helping them in tracking down their orders
- Increased revenue by upselling and recommending products.
- Completed customer orders with speed and accuracy.
- Handled high volume calls to address customer inquiries and concerns.
- Displayed energy and enthusiasm in fast-paced environment.
- Worked flexible hours, covering nights, weekends and bank holidays.
Technical Support Associate
Mphasis
- Supporting employees from banking firms who are facing errors in their applications, wants information regarding new application, wants help in installing new applications and various other operations
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
- Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
Networking Associate
Accenture
- Supporting customers with any issues related to their mobile network and promoting various new plans and offers provided by the network.
- Resolved conflicts and defused stressful situations with emotional intelligence.
- Provided Customers detailed description about network plans, resolved any bill related queries and also helped them with adding a new feature or deleting an existing one.
store associate
TK Maxx
Oxford, Oxfordshire
12.2023 - 01.2024
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Updated product labelling and pricing to reflect discounts and offers.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Documented stock count and operations to track usage and procurement.
Education
Master of Business Administration - Management
Oxford Brookes University
Oxford 09.2023 -
Bachelor of Business Administration - business
CMRU
INDIA 06.2017 - 06.2020
Skills
- Enthusiastic
- Quick learner
- Team player
- Self-confident
- Ability to multi-task
- Customer service oriented
- Site security
- Superb time management
- Energetic self-starter
Hobbies
- Listening to good music
- Reading good books
Timeline
store associate
TK Maxx
12.2023 - 01.2024
Master of Business Administration - Management
Oxford Brookes University
09.2023 -
Bachelor of Business Administration - business
CMRU
06.2017 - 06.2020
Advisor
24/7
Technical Support Associate
Mphasis
Networking Associate
Accenture
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