Mathew Colley
Doncaster,United Kingdom
Summary
Highly skilled professional with expertise in telephone handling, diverse communication, and problem-solving. Demonstrates exceptional computer skills and the ability to remain calm under pressure while effectively addressing challenges. An active listener with a strong commitment to delivering outstanding results through clear communication and adaptability.
Enthusiastic and motivated with a eagerness to learn new skills and gain new knowledge. Applies excellent time management skills to complete accurate and thorough work.
Adaptable and resourceful individual committed to maintaining, streamlining and improving business operations. Skilled at coordinating events, travel arrangements and conference calls. Offers logical thinking and flexible approach to task completion.
Overview
21
21
years of professional experience
1997
1997
years of post-secondary education
Work history
Mortuary Assistant
Nottingham University Hospital
Nottingham, Nottinghamshire
08.2024 - 11.2024
- Managed paperwork, streamlined administrative procedures.
- Maintained hygiene and safety standards by sterilising equipment and work areas.
- Collaborated effectively with medical professionals to gather pertinent information regarding the deceased.
- Prepared bodies for viewings to help families in their grieving process.
- Calibrated laboratory equipment for accurate analysis and results.
- Stored bodies appropriately, upheld respect for the deceased at all times.
- Aided grieving families with compassionate communication about post-mortem processes.
- Ensured dignity and respect for deceased individuals by following ethical practices.
Funeral Director
A Fletcher & Sons
Goole, East Riding of Yorkshire
08.2022 - 07.2024
- Arranging and conducting funerals, preparing to descend for chapel.
- Collecting deceased from places of death.
- Working with the hospital and police and completing all registration documents and cremation forms.
Coroner Removals
National Rept
Doncaster, South Yorkshire
03.2020 - 07.2022
- Removing the deceased from the place of death and transporting them to the funeral home.
- Ordering coffins, gowns, and other coffin fittings.
- 24-hour coroners call-outs, transporting deceased to the hospital mortuary.
- Preparing the deceased for burial or cremation, including coffin dressing and preparing the deceased and coffin for viewing.
- Cleaning mortuary, company vehicles, and mortuary equipment.
- Arranging Funeral services and Conducting funerals, Liaising with hospitals and coroners' offices.
Driver/Bearer
Independent Funeral Directors
Rotherham, South Yorkshire
07.2019 - 03.2022
- Being the first point of contact when bringing loved ones into care.
- Cleaning of vehicles including limousines, hearses, and private ambulance.
- Coffin preparation.
- Carrying out hospital removals and working on-call rota.
- Keeping the workplace clean and tidy always.
- Driving ceremonial vehicles.
Transport Coordinator
Asta Car Leasing
Nicosia
12.2018 - 09.2020
- Company Overview: United Nations - Nicosia, Cyprus
- Record keeping of all car fleet movements.
- Arranging vehicle services, and arranging appointments, Sticking to strict schedules.
- Maintaining United Nations laws.
- Making accurate reports and estimates for repairs.
- Recording all U.N vehicles that had accidents.
- Logging all accident reports and liaising with the U.N Police force.
- United Nations - Nicosia, Cyprus
Fleet Manager
Kem Rental Cars
Nicosia
07.2015 - 12.2018
- Company Overview: Nicosia, Cyprus
- Managing rates and changing prices accordingly.
- Maintaining vehicles for rental.
- Managing Appointments for rentals.
- Supervising other staff members.
- Dealing with Customers.
- Negotiating rental deals and arranging vehicles to be available to the request of the customer.
- Nicosia, Cyprus
Team Leader
Intercontinental Hotel Group
Lisbon, Portugal
07.2011 - 07.2015
- Company Overview: Lisbon, Portugal
- Overseeing a team of 22 service advisors.
- Providing coaching and training for existing staff and new starters.
- Dealing with escalated complaints and problem-solving.
- Ensure all incoming and outgoing customer service-related phone calls and email inquiries are effectively handled daily.
- Liaise with the customer service manager regarding issues and other senior staff.
- Building a strong relationship for a positive working environment.
- Motivating a team and having a Team meeting and idea sharing.
- Lisbon, Portugal
Team Leader
Convergys Call Centre
Baguio, Philippines
02.2006 - 03.2011
- Company Overview: Baguio, Philippines
- Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.
- Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs) and financial expectations.
- Provide subject matter expertise in handling escalated customer calls as needed.
- Baguio, Philippines
Auxiliary Nurse
Darlington Memorial Hospital
Darlington, United Kingdom
01.2004 - 01.2006
- Company Overview: Darlington, County Durham
- I worked in a Medical and Surgical admissions ward.
- My duties were to admit patients to the ward from A&E or those attending for day surgery.
- Assess the patients and prepare them for surgery or to be transferred to another ward.
- Change beds for new patients arriving.
- Darlington, County Durham
Education
GCSE - Mathematics, English, Science, Geography, IT
Northcliffe Comprehensive School
South YorkshireLevel 1 in Business Studies & IT - Business Management
Doncaster College
NVQ Level 1 - Direct Care
Doncaster College
NVQ Level 2 - Direct Care
Doncaster College
Skills
- Telephone handling
- Diverse communication
- Calm under pressure
- Problem-solving
- Excellent Computer skills
- Active listener
- Fast learner
- Multitasking in high-pressure environments
- Excellent timekeeping
Timeline
Mortuary Assistant
Nottingham University Hospital
08.2024 - 11.2024
Funeral Director
A Fletcher & Sons
08.2022 - 07.2024
Coroner Removals
National Rept
03.2020 - 07.2022
Driver/Bearer
Independent Funeral Directors
07.2019 - 03.2022
Transport Coordinator
Asta Car Leasing
12.2018 - 09.2020
Fleet Manager
Kem Rental Cars
07.2015 - 12.2018
Team Leader
Intercontinental Hotel Group
07.2011 - 07.2015
Team Leader
Convergys Call Centre
02.2006 - 03.2011
Auxiliary Nurse
Darlington Memorial Hospital
01.2004 - 01.2006
Level 1 in Business Studies & IT - Business Management
Doncaster College
NVQ Level 1 - Direct Care
Doncaster College
NVQ Level 2 - Direct Care
Doncaster College
GCSE - Mathematics, English, Science, Geography, IT
Northcliffe Comprehensive School
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