Mathew Batts
Welwyn Garden City,Hertfordshire
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Operations Manager
Education First
Oxford & Cambridge, Cambridgeshire
2023.01 - 2024.10
- Managing and implementing the logistics and operation of two summer language schools.
- Manage a team of over 60 staff members in each sites, resulting in the highest student satisfaction scores in the history of the EF Clare College site in 2024.
- Working alongside sales colleagues from around the globe.
- Liaising with external suppliers and building long term relationships with them for future collaboration.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Created a collaborative work environment for positive team dynamics.
- Reduced overhead costs through efficient resource allocation and budget management.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Designated Safeguarding Lead, ensuring the safety and safeguarding of all students under our care.
Student Services Manager
EF Language Campuses
Oxford, Oxfordshire
2021.12 - 2023.01
- Managing a team if five who were first point of call for all student enquiries
- Managing in-school complaints and assisting sales offices with external enquiries
- Overseeing intake preparation on a week-by-week basis
- Personally leading evaluation collection and distributing data to the wider team to improve service
- Liaising with all departments to ensure smooth running of the school daily
- Coordinated welfare support services, enhanced mental health awareness across campus.
- Maintained up-to-date knowledge on legislative changes related to education sector; ensured full compliance.
- Ensuring safeguarding procedures are met and safeguarding is at the heart of everything that happens in school
- Designated Safeguarding Lead & Prevent Lead.
Residence Coordinator
EF Language Campuses
Oxford, Oxfordshire
2021.01 - 2021.12
- Dealt directly with student and sales office enquiries regarding accommodation, as well as supported with more general queries from students and members of the public
- Led on weekends with student arrivals and departures, making sure the entire operation ran smoothly, and new students were made to feel at home and comfortable in their new home
- Led a team of Residence Advisors in supporting the overall running of the residence and ensuring the students received a high level of service
- Take a lead role in dealing with emergencies on and off campus, such as safeguarding and issues of health and safety.
- Developed a strong rapport with students for a harmonious living environment.
- Facilitated staff training, ensuring consistent high-level service provision.
Student Services Officer
Stafford House International
Canterbury, Kent
2019.09 - 2020.08
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Activity Leader
Stafford House International
Canterbury, Kent
2017.07 - 2019.08
- Facilitated holiday camps, creating memorable experiences for attendees.
- Encouraged active participation from all members during sessions, fostering an inclusive environment.
Education
MA Security and Terrorism - Politics
University of Kent
Canterbury 2017.09 - 2018.09
BA Politics - Politics
University of Kent
Canterbury 2014.09 - 2017.07
Skills
- Project management
- Resource allocation and utilisation
- Staff recruitment and development
- Customer service excellence
- Crisis resolution
- Effective communication
- Scheduling expertise
- KPIs monitoring
References
References available upon request.
Timeline
Operations Manager
Education First
2023.01 - 2024.10
Student Services Manager
EF Language Campuses
2021.12 - 2023.01
Residence Coordinator
EF Language Campuses
2021.01 - 2021.12
Student Services Officer
Stafford House International
2019.09 - 2020.08
MA Security and Terrorism - Politics
University of Kent
2017.09 - 2018.09
Activity Leader
Stafford House International
2017.07 - 2019.08
BA Politics - Politics
University of Kent
2014.09 - 2017.07