Mateusz Mitrofaniuk

I currently work at Sainsbury's where my role consists of stock monitoring, working on tills, manual cash handling as well as delivering exceptional customer service through actively listening to customer needs, resolving issues efficiently, and maintaining a positive and professional attitude in a fast-paced environment.

Whilst being a bus driver trainee, I learnt new routes, demonstrated strong situational awareness and problem-solving skills by handling unexpected challenges calmly and efficiently during daily operations.

I consistently ensured passenger comfort and safety by communicating effectively, responding promptly to questions or concerns, and maintaining a professional and friendly demeaned during all stages of the journey.

My main role was to serve customers on the till as well as work independently. I provided friendly and effective support to customers, quickly addressing their needs and ensuring a smooth, positive experience in a fast-paced setting. I maintained accurate transaction records while managing customer interactions, demonstrating reliability, problem-solving skills, and the ability to work well under pressure.