Summary
Overview
Work history
Education
Skills
Certification
Languages
References
Timeline
Hi, I’m

Mateusz Kolasinski

Contract Cleaning Area Manager
Trowbridge,Wiltshire
Mateusz Kolasinski

Summary

Results-oriented professional with a strong background in managing cleaning operations and enhancing service delivery. Expertise in health and safety compliance, staff training, and performance management.

Proven ability to optimise team efficiency and drive customer satisfaction through effective communication and leadership.

Overview

9
years of professional experience
4
years of post-secondary education
1
Certification

Work history

Purgo Supply Services Ltd
Bristol

Contract Cleaning Area Manager
08.2024 - 11.2025

Job overview

  • Led customer site meetings to enhance service delivery and address client needs.
  • Conducted audits to ensure compliance with health and safety regulations.
  • Managed workload distribution among teams to improve operational efficiency.
  • Oversaw daily cleaning operations across multiple locations, ensuring high standards.
  • Recruited and trained new staff, fostering skilled and motivated workforce.
  • Monitored stock and managed payroll processes to maintain budget adherence.

Rapid Clean
Wokingham

Contract Cleaning Area Manager
01.2023 - 08.2024

Job overview

  • Conducted regular site audits to assess customer satisfaction and operational standards.
  • Maintained consistent communication with customers to ensure high satisfaction levels.
  • Oversaw cleanliness standards across all customer sites, ensuring compliance with regulations.
  • Recruited and managed cleaning staff to optimise workforce efficiency.
  • Ensured adherence to health and safety standards at all locations.
  • Coordinated training for site operatives, facilitating ongoing skills development.
  • Managed performance feedback processes to address issues promptly.
  • Submitted fortnightly payroll documentation and handled administrative tasks efficiently.

Cleaning Enterprise Ltd
Frome, Somerset

Operations Support Manager
08.2021 - 01.2023

Job overview

  • Oversaw diverse cleaning contracts, ensuring consistently high standards across all sites.
  • Managed staffing levels, arranging holiday and sickness cover as necessary.
  • Motivated and trained teams through hands-on approach with significant site presence.
  • Conducted regular client meetings to enhance customer service and strengthen business relationships.
  • Input payroll data using T&A system for accurate compensation tracking.
  • Maintained client satisfaction by addressing concerns promptly and effectively.

Meyiume
Trowbridge, Wiltshire

Warehouse Administrator
06.2019 - 08.2021

Job overview

  • Liaised with customers via email and telephone to address inquiries and resolve issues.
  • Processed daily orders, coordinating deliveries from suppliers for timely fulfilment.
  • Managed stock levels to ensure accurate inventory records.
  • Organised and maintained stock for optimal storage and retrieval efficiency.
  • Identified issues in stock management, relaying findings to suppliers with precision.
  • Handled goods returns procedures for both customers and suppliers effectively.
  • Provided administrative support to Warehouse Manager by preparing reports and managing communications.
  • Executed filing and preparation of pick plans to streamline warehouse operations.

Capita - Partnership of London; Borough of Council
Southampton, Hampshire

Customer Service Advisor
02.2018 - 06.2019

Job overview

  • Managed incoming calls and handled enquiries effectively.
  • Processed customer correspondence to resolve client issues promptly.
  • Performed administrative functions to support daily operations.
  • Updated client accounts to ensure accurate information.

Betfred
Southampton, Hampshire

Customer Service Assistant Manager
03.2017 - 02.2018

Job overview

  • Greeted customers and processed payments, ensuring efficient betting transactions.
  • Managed payouts for winning bets to maintain customer satisfaction.
  • Updated display boards to reflect current betting opportunities and promotions.
  • Oversaw betting terminals, ensuring operational compliance and security.
  • Maintained cleanliness and organisation of counter area to enhance customer experience.
  • Balanced daily takings, ensuring accuracy in financial reporting.
  • Monitored activities for potential fraud or illegal gambling practices, implementing preventive measures.
  • Coordinated recruitment and training of staff, setting sales targets and monitoring performance.

Education

Southampton Solent University
Southampton

Bachelor of Arts (Hons) from Sport Coaching & Development
09.2013 - 05.2017

University overview

Skills

  • Site audit management
  • Team performance optimization
  • Customer satisfaction improvement
  • Workforce training coordination,
  • Payroll accuracy
  • Conflict resolution,
  • Technical IT proficiency
  • KPI management,
  • Customer service

Certification

  • BICSc Certificates
  • BICSc LTP - Licence to Practice
  • BICSc Understanding Colour Coding
  • BICSc Hand Hygiene Explained
  • BICSc Understanding PPE
  • BICSc An Introduction to Environment
  • BICSc Understanding Chemical Hazard Pictograms
  • PAT Testing

Languages

English
Fluent
Polish
Native

References

References
References available upon request.

Timeline

Contract Cleaning Area Manager
Purgo Supply Services Ltd
08.2024 - 11.2025
Contract Cleaning Area Manager
Rapid Clean
01.2023 - 08.2024
Operations Support Manager
Cleaning Enterprise Ltd
08.2021 - 01.2023
Warehouse Administrator
Meyiume
06.2019 - 08.2021
Customer Service Advisor
Capita - Partnership of London; Borough of Council
02.2018 - 06.2019
Customer Service Assistant Manager
Betfred
03.2017 - 02.2018
Southampton Solent University
Bachelor of Arts (Hons) from Sport Coaching & Development
09.2013 - 05.2017

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Mateusz KolasinskiContract Cleaning Area Manager