Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mateus Sayar

SURBITON,Surrey

Summary

Accomplished professional with extensive expertise in data analysis, procurement, and performance metrics evaluation. Demonstrates proficiency in technical IT skills and ethical governance, ensuring effective multi-site operations supervision. Adept at staff management, including recruitment assistance, delegation mastery, and scheduling. Skilled in KPI tracking and interpretation, technical reporting, and performance monitoring. Committed to leveraging leadership expertise to drive organisational success and enhance operational efficiency.

Overview

8
8
years of professional experience

Work History

Supervisor leader

Costa Coffee
Kingston upon Thames, surrey
03.2025 - Current
  • Resolved conflicts between team members swiftly and professionally, maintaining a positive working atmosphere.
  • Organised weekly briefings and debriefings to keep staff informed about ongoing projects or changes in procedure.
  • Maintained high standards of cleanliness and organisation in the workplace to enhance workflow efficiency.
  • Developed employee rosters to ensure fair distribution of work hours and responsibilities.
  • Collaborated closely with other department supervisors to streamline processes across different teams.
  • Conducted regular performance evaluations, providing constructive feedback for continuous improvement.
  • Provided training for new staff members, improving their job performance.

Deputy area manager

pasta evangelist
London, london
01.2023 - 03.2024
  • Conducted regular audits, ensuring adherence to quality standards across branches under supervision.
  • Optimised resource allocation to reduce unnecessary expenses.
  • Assisted the Area Manager in planning and executing business strategies effectively.
  • Maintained high customer satisfaction rates through exceptional service standards.

Assistant general manager

strada
royal festival hall waterloo, london
01.2022 - 12.2022
  • Resolved underlying issues swiftly, mitigated potential risks effectively.
  • Facilitated financial reporting, created transparency in business transactions.
  • Liaised with other department heads to coordinate inter-departmental tasks smoothly.
  • Improved team productivity by implementing new management strategies.

assistant manager

strada
wimbledon , Richmond upon Thames
01.2020 - 12.2021
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Coordinated with management on operational issues providing solutions for better efficiency.

assistant manager

strada
Cobham, Surrey
01.2017 - 12.2019
  • Supervised project timelines for timely completion.
  • Maintained inventory control, reduced stock shortages.
  • Optimised resource allocation for increased profits.
  • Piloted change management initiatives successfully improving organisational adaptability.
  • Enhanced customer satisfaction with excellent service delivery.
  • Implemented new strategies, resulting in increased work performance.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Handled customer complaints effectively, restoring trust in our brand.

Education

Business Management -

USP University
BRAZIL
12.2016

Skills

  • Data analysis competence
  • Procurement experience
  • Performance metrics evaluation
  • Recruitment assistance
  • Delegation mastery
  • Multi-Site operations supervision
  • Ethical governance
  • Technical it proficiency
  • KPI tracking and interpretation
  • Technical reporting
  • Performance monitoring
  • Staff management
  • Staff scheduling
  • Leadership expertise

Languages

English
Fluent
Portuguese
Fluent
Italian
Fluent

Timeline

Supervisor leader

Costa Coffee
03.2025 - Current

Deputy area manager

pasta evangelist
01.2023 - 03.2024

Assistant general manager

strada
01.2022 - 12.2022

assistant manager

strada
01.2020 - 12.2021

assistant manager

strada
01.2017 - 12.2019

Business Management -

USP University

Similar Profiles

CREATE PROFILE
Mateus Sayar