Mateo Tapias Gutierrez
London
Summary
A motivated and commercially driven graduate with experience in customer-facing, target-oriented environments and a strong interest in pursuing a career in sales. Demonstrates the ability to communicate confidently, build rapport quickly, and manage responsibilities independently in fast-paced settings. Exposure to client-facing professionals during a shadowing experience at TPICAP developed a strong interest in consultative selling and opportunity creation. Now seeking a Sales Development Representative role to apply strong communication skills, resilience, and a proactive mindset towards generating meaningful conversations, supporting pipeline growth, and contributing within a performance-driven team.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Shadowing Experience
TPICAP
London
2024.04 - 2024.05
- Acquired knowledge of relationship-based selling, negotiation techniques, and revenue generation strategies.
- Observed client-facing professionals operating in fast-paced, performance-driven sales environment.
- Strengthened commitment to pursuing commission-based, target-driven career paths.
- Gained insights into management, pricing, and order execution for clients in Oils and FX.
Van Driver / Customer Service Associate
Sainsburys
London
2022.12 - 2026.01
- Managed customer queries, delivery changes, and complaints, achieving positive outcomes and enhancing customer satisfaction.
- Delivered a consistently high standard of face-to-face customer service, representing the brand professionally at every interaction.
- Communicated product substitutions clearly and resolved issues effectively, improving customer understanding and experience.
- Worked to strict performance targets, including delivery times, service ratings, and compliance requirements.
- Operated independently in fast-paced, results-driven environment while maintaining focus and professionalism under pressure.
Cleaner
Thames Cleaning Ltd
London
2019.05 - 2025.05
- Maintained professional standards across multiple commercial sites, ensuring cleanliness and orderliness.
- Managed time effectively while maintaining attention to detail and commitment to high standards.
- Oversaw additional responsibilities in the absence of supervisors, ensuring continuity of operations and support for the team.
- Built strong working relationships with on-site staff and reception teams through reliability and a positive attitude.
Education
BSc - International Business
University of Westminster
London 2022.09 - 2025.07
Skills
- Customer needs analysis
- Customer relationship management
- Face-to-face & telephone customer engagement
- Objection handling
- Working to targets and performance standards
- High-pressure time management
- Professional presentation & confidence
- Fluent Spanish (verbal & written)
Timeline
Shadowing Experience
TPICAP
2024.04 - 2024.05
Van Driver / Customer Service Associate
Sainsburys
2022.12 - 2026.01
BSc - International Business
University of Westminster
2022.09 - 2025.07
Cleaner
Thames Cleaning Ltd
2019.05 - 2025.05