Summary
Overview
Work history
Education
Skills
Languages
Timeline
GeneralManager

Matej Dvorak

Galashiels,The Scottish Borders

Summary

Talented leader offering over 15 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes. Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty. Reliable and motivated individual seeking career in restaurant management. Applies training and problem-solving mindset to all assigned tasks. Eager to help improve and develop customer experiences to increase revenue.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work history

General Manager

Orde Cafes Ltd
Melrose, The Scottish Borders
08.2017 - Current
  • Delivered business strategy to drive revenue and operational efficiencies.
  • Recruited candidates to build staff retention and team performance.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Tracked KPIs to drive profitability and target delivery.
  • Developed new products and expanded existing product lines to increase profitability.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Managed high-performing teams to deliver quality customer service and stable profits.
  • Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
  • Completed stock ordering, replenishment and inventory management.
  • Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.
  • Drove sales and maintained cost controls.
  • Within 5 Years i was responsible to handle and deliver over £2.500.000,00 in sales

Restaurant Manager

Gill Orde in Catering
Melrose, The Scottish Borders
06.2014 - 09.2017
  • Analysed operations to improve restaurant efficiency and service levels.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Reduced labour costs by 24% while maintaining excellent service and profit levels.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Organised special events and functions, including receptions, parties and corporate lunches.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.

Bar Manager

Glenborrodale Castle
Glenborrodale, Highland
09.2013 - 06.2014
  • Planned staffing levels based on evolving service demands.
  • Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Negotiated supplier contracts, managed budgets and controlled inventory.
  • Oversaw line cleaning and cellar management.
  • Led team to deliver outstanding hospitality operations.
  • Updated bar license in line with current legislation.

Education

IT & electronics

Fakulta elektrotechniky a komunikačních technologi
Brno
09.2014 - 08.2018

Skills

  • Lead management
  • Advanced product knowledge
  • Customer care
  • Microsoft Office Suite
  • Queue management
  • Payment processing
  • Hiver knowledge
  • Staff training and mentorship
  • Data confidentiality
  • Customer experience
  • Dispute resolution
  • Sales forecasting
  • Transaction processing
  • Customer retention
  • Data verification procedures
  • Record maintenance

Languages

English
Fluent
Spanish
Fluent
Czech
Native

Timeline

General Manager

Orde Cafes Ltd
08.2017 - Current

IT & electronics

Fakulta elektrotechniky a komunikačních technologi
09.2014 - 08.2018

Restaurant Manager

Gill Orde in Catering
06.2014 - 09.2017

Bar Manager

Glenborrodale Castle
09.2013 - 06.2014
Matej Dvorak