Mastula Namuyomba
Horsham,United Kingdom
Summary
Dynamic and adaptable professional with a strong foundation in customer service and market strategy development. Demonstrates exceptional physical stamina, empathy, and patience, ensuring effective team collaboration and client satisfaction. Skilled in organisation, planning, and attention to detail, with a proven ability to adapt to changing environments. Committed to leveraging these competencies to drive business success and enhance customer experiences.
Dependable Care Worker dedicated to achieving positive outcomes for service users and families. Highly skilled in care case management to implement effective recovery programmes.
Overview
23
23
years of professional experience
3997
3997
years of post-secondary education
1
1
Certification
Work history
Care Worker
Care Out Look
Horsham, United Kingdom
01.2023 - 02.2026
- Provided personal care for patients of varying ages and abilities, maintaining dignity and respect throughout.
- Helped patients with various day-to-day activities, including support with meal preparation, cleaning, bathing and dressing.
- Worked with compassion and kindness, building positive relationships with patients to enhance care experiences.
- Provided practical support to service users on external trips, taking them shopping, to medical appointments and to social events.
- Obtained current medical information, weight, height and vital signs to aid care planning.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care.
- Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
- Monitored supply usage and reported low-stock items to proactively replenish inventory.
- Enhanced patient outcomes, educating on disease prevention and wellness measures to reduce symptoms.
- Preparation of meals.
- Assisting with medication.
- Observing and monitoring vital signs and record keeping.
- Supporting with accessing the local community/companionship.
- Helped with various household tasks including cleaning, laundry, ironing, shopping and meal preparation.
- Maintained spotlessly clean clinical environments, reducing risk of infection and incident.
Corporate Sales Executive
Mandela Group of Companies
Kampala, Uganda
06.2019 - 11.2022
- Handled credit and debit card payment processing to complete purchasing experience.
- Liaised with potential customers to determine needs and provide recommendations.
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Determined prospect needs and crafted appropriate responses to provide information on suitable products and services.
- Secured new clients through targeted prospecting and networking.
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
- Shared comprehensive brand and product knowledge to maximise sales.
- Developed engaging sales pitches to promote products and services of company.
- Studied competitors to identify next strategies and areas requiring improvement.
- Oversaw contract negotiations and closings to manage complete sales cycle process.
- Exceeded sales quotas and obtained high-profit margins by using unique strategies to sell products.
- Participated in sales training and workshops to amplify skills and leverage productivity.
- Attended industry networking events, trade shows and connected in social media sites to incur prospective clients.
- Used social media platforms to reach out to prospective clients and cultivate strong ties.
- Researched new products, market trends and technology to stay abreast with latest updates.
Guest Relations Officer
Marriott Hotel Down Town Abudhabi
Abudhabi, United Arab Emirates
05.2016 - 11.2018
- Processed cash and card payments using tills, providing correct change for cash purposes.
- Kept store looking clean, presentable and tidy by conducting shelf dressing and visual merchandising tasks.
- Stayed up to date on product specifications such as store placement, availability and price to efficiently answer customer queries.
- Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs.
- Ensured store's reputation stayed excellent by staying polite, friendly and professional throughout interactions.
- Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints.
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- Listened closely to each customers needs and requirements and used detailed product knowledge to make recommendations and improve customer experience.
- Promoted company loyalty schemes proactively to customers throughout transactions to encourage sign-ups and repeat purchases.
- Checked products for damage and quality before preparing for shelf placement, keeping product presentation neat, tidy and appealing.
Cashier Supervisor
Crane Bank
Kampala, Uganda
08.2013 - 12.2015
- Assigned tasks to cashiers based on priorities, decreasing customer wait times and lengthy queues.
- Processed refunds and exchanges, documenting reasons for returns for audit and accounting purposes.
- Designed work and break schedules for cashier staff, scheduling based on quieter periods and shift length.
- Stayed updated on product specifications, availability and pricing to answer cashier and customer queries.
- Handled customer disputes and complaints by offering solutions aligned with company's best practices.
- Assessed cashier performance, offering assistance in resolving cash handling and customer service issues.
- Closely monitored cashier operations to tend to colleagues requiring assistance.
- Cross-checked financial transactions at end-of-shift, checking cash and card payments against shift transactions to detect discrepancies.
- Managed authorisations on POS systems, verifying transactions before authorising actions to protect company interests.
- Helped checkout staff assess customer IDs, checking for validity for age-restricted purchases.
- Enforced compliance with financial standards and procedures to protect customers' data from unauthorised disclosure, theft or loss.
- Distributed money to cashiers at shift start, collected till contents at end-of-shift and arranged for secure storage of cash to prevent losses.
- Counted cash and vouchers at day-end within tills and self-service machines, placing in locked safes, in line with company regulations.
Banking Assistant
Crane Bank
Kampala, Uganda
10.2011 - 07.2013
- Brokered risk-free credit approval through considered collaboration with legal teams.
- Maintained data within digital systems with meticulous accuracy for precise, reliable records.
- Implemented control and process upgrades to enhance operational risk frameworks.
- Ran detailed analysis across diverse internal and external sources for broad credit risk insight.
- Ensured credit scoring and grading processes were fair and compliant.
- Crediting and debiting customer's account with banking slips, cheques and other different forms of transfers as may be required.
- Making any required updates on customer's accounts.
- Receiving standing orders and preparing bank drafts.
- Issuing bank statements to customers.
- Auditing cashiers daily transactions both deposits and withdraws whilst maintaining lending security.
- Created thorough credit analysis reports for new borrowing proposals, enabling effective risk evaluation.
Airport Representative
Abercrombie and Kent
Kampala, Uganda
01.2006 - 05.2010
- Identified and handled priority boarding and VIP passengers, ensuring efficient boarding with minimal disruption.
- Conducted pre/post-flight surveys, eliciting feedback from passengers to improve services.
- Identified and processed late-to-gate passengers to ensure customers did not miss their flight.
- Advised customers on pickup locations of baggage carousel and large baggage pickup area.
- Advised customers on flight details and baggage limitations using exceptional customer service skills.
- Coordinated all boarding gate operations, including advising passengers of delays, boarding groups and locating missing passengers.
- Assisted RM passengers check-in and board flights, being wary of their condition and limited capacity.
- Resolved all reservations and ticketing queries using computerised software.
- Actively listened to customers to fully understand requests and address concerns.
- Engaged with customers to better understand needs and deliver excellent service.
- Collaborated with team members to achieve target results.
Tourism product development officer
Uganda Tourism Board
Kampala, Uganda
03.2003 - 10.2005
- Printed tickets, passes and brochures for customers and explained terms of each.
- Compiled travel information and schedules into clear itineraries and document packages for travellers.
- Helped clients select perfect holiday based on needs, budget and specifications.
- Promoted use of travel insurance to protect travellers during trips.
- Balanced customer requirements and budgets against travel goals and industry trends to create optimal packages.
- Created shop banners, leaflets and tourist guides to promote services.
- Checked-in passengers for departure, accepted bags and shared important requirements.
- Attended networking events, travel industry shows and conferences to stay up to date on tourism industry developments and hot destinations.
- Coordinated transport, hotel and attractions bookings for parties of up to 50 travellers.
- Tracked customer information, interactions and trip plans with CRM system.
- Educated travellers about importance of safeguarding important environmental and cultural locations.
Education
Diploma in IATA/UFTAA FOUNDATION & EBT COURSE TRAVEL AND TOURISM - Travel and Tourism, EBT Electronic booking tools
IATA Training and Development Institute
Montreal 04.2008 - 03.2009
Diploma of Higher Education - Hotel/Restaurant Management
Penn Foster Career School
Scranton, PABachelor's Degree in Tourism - Tourism
Makerere University
Kampala (Uganda)A-Levels - History, Economics, Geography and Art
Namasagali College
KampalaCertificate of Higher Education - English, History, Geography, Mathmatics, Physics, Chemistry, Biology and Art
Nabisunsa Girls School
KampalaSkills
- Physical Stamina
- Empathy
- Team working
- Adaptability
- Patience
- Attention to detail
- Adoptability
- Organisation
- Planning
- Customer service
- Market strategy development
Affiliations
- Traveling
- Hand work which includes crocheting, knitting, painting
- watching movies and interior designing
Certification
Diploma and Health and Social Care
Diploma In Mental Health
Certificate in Pharmarcy Technician Practices
Certificate in foundations of Nursing Practice
Certificate in End of life and Palliative Care
Timeline
Care Worker
Care Out Look
01.2023 - 02.2026
Corporate Sales Executive
Mandela Group of Companies
06.2019 - 11.2022
Guest Relations Officer
Marriott Hotel Down Town Abudhabi
05.2016 - 11.2018
Cashier Supervisor
Crane Bank
08.2013 - 12.2015
Banking Assistant
Crane Bank
10.2011 - 07.2013
Diploma in IATA/UFTAA FOUNDATION & EBT COURSE TRAVEL AND TOURISM - Travel and Tourism, EBT Electronic booking tools
IATA Training and Development Institute
04.2008 - 03.2009
Airport Representative
Abercrombie and Kent
01.2006 - 05.2010
Tourism product development officer
Uganda Tourism Board
03.2003 - 10.2005
Diploma of Higher Education - Hotel/Restaurant Management
Penn Foster Career School
A-Levels - History, Economics, Geography and Art
Namasagali College
Bachelor's Degree in Tourism - Tourism
Makerere University
Certificate of Higher Education - English, History, Geography, Mathmatics, Physics, Chemistry, Biology and Art
Nabisunsa Girls School