Master Mamudou Kanteh Damba
Bradford
Summary
Customer-focused and safety-conscious professional with a strong background in aviation, retail, and security. Fluent in English, Spanish, Catalan, and Fulani, offering outstanding communication and cultural adaptability to serve diverse passengers. Experienced in high-pressure, shift-based environments with a proven ability to handle customer concerns, follow strict procedures, and maintain smooth operations. Known for exceptional attention to detail and the ability to anticipate customer needs. Eager to bring enthusiasm, empathy, and reliability to the Customer Service team at Swissport, supporting excellent passenger experiences at Manchester Airport.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
Today’s Extra
Bradford
07.2017 - Current
- Delivered friendly and efficient customer service during solo and team night shifts in a busy convenience store.
- Handled cash-ups, safe drops, refunds, cashback, PayPoint transactions, and bill payments with precision and confidentiality.
- Processed lottery sales and validations, adhering to legal age restrictions and regulatory compliance.
- Managed magazine and newspaper deliveries, ensuring correct quantities and timely returns of unsold copies.
- Booked in deliveries, conducted stock rotation, date and price checks, and maintained accurate inventory records.
- Performed administrative tasks, including documentation, data entry, and daily financial reports with high accuracy.
- Operated CCTV systems and monitored store security, assisting in loss prevention and safety compliance.
- Built strong rapport with regular customers, anticipating their needs and preferences to provide personalised recommendations and support.
- Adapted communication style to each customer, maintaining friendly, empathetic, and professional interactions.
- Demonstrated keen attention to detail and accuracy in all transactions and merchandising tasks.
- Leveraged strong memory to recall frequent customers' typical orders, expediting service and enhancing satisfaction.
- Empathised with each customer, actively listening to concerns and going above and beyond to find optimal solutions.
- Trained and supported new staff, promoting consistency in service quality and store operations.
- Carried out regular price checks, shelf restocking, and ensured a well-organized store layout to enhance the customer experience.
- Maintained store cleanliness and hygiene standards, including baking and food safety checks.
- Effectively handled customer complaints and inquiries, resolving issues calmly and professionally.
Bar Service Staff
Zouk Tea Bar and Grill
Bradford
08.2016 - 07.2017
- Provided rapid and professional service in a busy hospitality environment.
- Handled customer requests and complaints during high-stress hours.
- Maintained a clean, welcoming, and safe environment for guests.
Assistant Chef
Tara Lounge
Doncaster
06.2016 - 09.2016
- Followed hygiene and safety protocols in food preparation.
- Supported team efficiency in high-volume kitchen operations.
Education
BSc (Hons) - Air Transport Management
University of Hull
Foundation Degree - Aviation Management and Operations (Levels 4 & 5)
University of Hull
NCFE Travel & Tourism Diploma Level 3 -
Bradford College
Skills
- Multilingual
- Outstanding face-to-face customer service
- Calm under pressure
- Adaptable to fast-paced settings
- Conflict resolution
- Complaint handling
- Shift flexibility
- Awareness of airport operations
- Safety procedures
- Team-oriented
- Proactive
- Reliable
- Strong IT skills
- Strong administrative skills
- Exceptional accuracy
- Attention to detail
Certification
- SIA (Security Industry Authority) License
- Full UK Driving License
Additional Information
Strong knowledge of aviation processes and safety awareness, Passionate about delivering exceptional passenger service, Committed to working flexible hours including weekends and holidays, Ready to grow within the aviation industry
Timeline
Cashier
Today’s Extra
07.2017 - Current
Bar Service Staff
Zouk Tea Bar and Grill
08.2016 - 07.2017
Assistant Chef
Tara Lounge
06.2016 - 09.2016
BSc (Hons) - Air Transport Management
University of Hull
Foundation Degree - Aviation Management and Operations (Levels 4 & 5)
University of Hull
NCFE Travel & Tourism Diploma Level 3 -
Bradford College
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