Adaptable and organised administrative professional with background in office management, event coordination and diary scheduling. Knowledgeable and hardworking communicator with up-to-date knowledge of relevant safety and data security regulations. Works hard to keep office running smoothly. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Hi, I’m
Massimo Orlando
Manchester,England
Summary
Overview
4
years of professional experience
Work history
KammacManchester, Lincolnshire
Office administrator
06.2022 - Current
Job overview
- Responding to telephone calls and emails from clients and supplier
- Lasing between the Operations Manager and the wider team to ensure operations run efficiently
- Providing technical information from Excel spreadsheets to customers and internal stakeholders
- Preparation of daily reports and key statistical data for the Management Team and other stakeholders
- Preparation of weekly finance reports•Accounting the hours and cost for the recruit agencies
- Communication between external departments and the warehouse Management Team
- Providing the business with a high-level of administrative support
- Delegating work to staff and manage their workload and output
- Processed invoices and financial data with strong eye for detail.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
- Managed database to maintain updated records and accuracy.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
MissguidedManchester
Operations clerk
11.2020 - 05.2022
Job overview
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Served as main point of contact for customers, providing high levels of customer service to maximise sales potential.
- Adhered to health and safety guidelines for safe working environment.
- Responded to inquiries, providing information and assistance to team members.
- Compiled operational data and prepared reports, presentations and correspondence.
- Coordinated logistics for smooth operation of daily tasks, optimising workflow.
- Collaborated with internal teams to streamline cross-functional operations.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Increased efficiency within the team by contributing and implementing various process improvements
- Preparing and processing customers orders and conducting quality check on orders before shipment
MissguidedManchester
Warehouse operative
03.2020 - 11.2020
Job overview
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Sorted materials on warehouse racks and shelves.
- Completed work following safety rules for best working practices.
- Carried out stock control and maintained quality standards high for audits.
- Performed tagging and labelling of warehouse inventory.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Recorded number and quality of products, taking appropriate action of defective items.
- Prepared items for timely dispatch and safe transportation.
Education
Academy of Fine ArtsCatania, Italy
Master of Arts from Graphic Design and Publishing
01/2016 - 07/2019
University overview
Academy of Fine ArtsCatania, Italy
Bachelor of Arts from Graphic Design and Digital Communication
09/2013 - 12/2016
University overview
College, Industrial Technical Institute MarconiCatnia, Italy
GCSEs from IT and Telecommunications
09/2006 - 07/2012
University overview
Skills
- Data management
- Workflow planning
- Project scheduling
- Documentation control
- Data entry
- Ability to prioritize
- Microsoft Office expertise
- Database administration
- Complaint resolution
- Scheduling and calendar management
- Reporting and documentation
Languages
Italian
Native language
English
Upper intermediate
B2
Timeline
Office administrator
Kammac
06.2022 - Current
Operations clerk
Missguided
11.2020 - 05.2022
Warehouse operative
Missguided
03.2020 - 11.2020
Academy of Fine Arts
Master of Arts from Graphic Design and Publishing
01/2016 - 07/2019
Academy of Fine Arts
Bachelor of Arts from Graphic Design and Digital Communication
09/2013 - 12/2016
College, Industrial Technical Institute Marconi
GCSEs from IT and Telecommunications
09/2006 - 07/2012
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