Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Massimiliano Orofino

Wells,Somerset

Summary

Having both owned my own hotel and worked for other owners I am in the fortunate position of having experienced both sides of the hospitality business. This has been a huge advantage to me and it means I am infinitely adaptable to any role I take on. I am extremely customer focused, whilst understanding the complexities of targets and budgets. I have a strong team ethic, believing this to be the foundation of a successful business. I am excellent at problem solving and enjoy finding a solution which ensures the guest or customer leaves happy and will return.

Goals and Objectives: After many years in the hotel and restaurant industry, I am ready to move on and accept new challenges. I wish to broaden my outlook into other aspects of the hospitality sector, and beyond. I have a large knowledge base and a solid work ethic to offer my new employer. I am eager to learn new things as well as bringing my many years of experience to the table

Overview

39
39
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Duty manager

Compass Group
Street, Somerset
01.2023 - Current
  • Appointed Duty Manager at Chartwells, Millfield School (Jan 2023), adapting quickly to a fast-paced, high-volume catering environment
  • Developed strong operational knowledge of BlueRunner and began training on Foodbuy systems
  • Frequently entrusted to manage full-service functions independently, including setup, execution, clear-down, and reset
  • Regularly oversee the catering operation in the absence of the Catering Manager, handling all aspects of service and team coordination
  • Built strong working relationships with senior school staff and entrusted with managing Headmaster’s events
  • Thrive in a dynamic hospitality setting, enjoying daily variety and problem-solving under pressure

Duty manager

Swan Hotel, Best Western
Wells, Somerset
10.2013 - 01.2023
  • Promoted from Assistant Operations Manager to Operations Manager (Food & Beverage) and Duty Manager within one year
  • Oversaw a 60-cover, 2 Rosette restaurant serving both hotel guests and the public
  • Planned and delivered weddings, banquets, conferences, and events for up to 120 guests
  • Managed a team of up to 15 staff, including recruitment, training, rotas, budgeting, and staff welfare
  • Regularly deputised for the General Manager and provided operational support across all departments
  • Proven ability to lead diverse functions and maintain high service standards in a busy hospitality setting

on-site manager

N/A
Coxley, Somerset
01.1997 - 10.2013
  • Started as On-Site Manager before purchasing and owning the business in 2000
  • Successfully managed all aspects of a full-service hospitality venue, including 15 letting rooms, restaurant, function suites, and bar operations
  • Planned and executed weddings and events, overseeing both front and back-of-house operations
  • Responsible for staffing, budgeting, customer service, and overall business performance
  • Operated the business until 2013, when the site was redeveloped for housing

Head waiter

The Market Place Hotel
Wells, Somerset
01.1996 - 01.1997

Chef de rang

Mam Pasta
Street, Somerset
01.1995 - 01.1996

Commis de rang

Lo Stivale
Oppenheim, Germany
01.1989 - 01.1990

Chef de rang

The White heart
Wells, Somerset
07.1986 - 01.1988

Commis de Rang promoted to Chef de Rang

Education

Diploma of Higher Education - Catering Management & Institutional Operations

Commis de Rang promoted to Chef de Rang
UK
09.1991 - 07.1993

Diploma of Higher Education - Hospitality

Brunel University
Bristol
09.1994 - 07.1996

O level standard - basic education

Multiple locations
Italy/Germany

Skills

  • First Aid at Work Certified – Trained to handle workplace medical emergencies
  • Level 3 Food Hygiene Certificate – Advanced knowledge of food safety standards and compliance
  • RSA Information Technology Qualification – Competent in IT systems relevant to hospitality and administration
  • Fluent in Italian, English, and German – Strong multilingual communication skills for diverse customer and team interaction
  • Hospitality Systems Proficiency – Confident user of BlueRunner and developing skills in Foodbuy
  • Leadership & Operations Management – Experienced in managing teams, staff training, rotas, and departmental budgeting
  • Event & Function Coordination – Skilled in planning and executing weddings, banquets, and corporate events for up to 120 guests
  • Customer & Stakeholder Engagement – Strong rapport with senior staff, clients, and VIP guests across varied hospitality environments
  • Business Ownership Experience – Hands-on expertise in all aspects of running a full-service hospitality business

Certification

  • Personal Licence to Sell Alcohol on and off premises – Issued by Mendip District Council
  • First Aid at Work Certified
  • Level 3 Food Hygiene Certificate
  • RSA Information Technology Qualification
  • HCIMA Qualification (Hotel & Catering International Management Association)
  • Enhanced DBS Checked


References

References available upon request.

Timeline

Duty manager

Compass Group
01.2023 - Current

Duty manager

Swan Hotel, Best Western
10.2013 - 01.2023

on-site manager

N/A
01.1997 - 10.2013

Head waiter

The Market Place Hotel
01.1996 - 01.1997

Chef de rang

Mam Pasta
01.1995 - 01.1996

Diploma of Higher Education - Hospitality

Brunel University
09.1994 - 07.1996

Diploma of Higher Education - Catering Management & Institutional Operations

Commis de Rang promoted to Chef de Rang
09.1991 - 07.1993

Commis de rang

Lo Stivale
01.1989 - 01.1990

Chef de rang

The White heart
07.1986 - 01.1988

O level standard - basic education

Multiple locations

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Massimiliano Orofino