Summary

Overview

Work history

Education

Skills

Personal Information

Custom

Timeline

Massilia Ait-ammour

London

Summary

A highly determined and energetic individual, always eager to rise to every challenge met. A confident communicator, with a significant aspect of capability, who thrives on meeting and working with others. Highly organised and skilled at balancing needs of clients in both personal and professional capacities.

Overview

years of professional experience

Work history

Sales Associate

Stephanie Jackson Recruitment

London, City of London

12.2017 - 01.2025

While working with Stephanie Jackson Recruitment I was placed in various luxury retail brand including; Hermes, Gucci, La Perla, Monica Vinader, Mens Contemporary where I was able to pick things up quickly and link sale.
While working in La Perla Lingerie, I created a friendly environment for the customers in order for them to feel comfortable to speak about intimate wear with me, while also providing exceptional services and pleasant shopping experiences to retail customers.
Set aside merchandise for on-hold reservations, labelling clearly to avoid mishaps and confusion.
Maintained up-to-date knowledge of customer buying habits, improving stock management processes to meet product demand.
Enhanced customer satisfaction ratings by handling issues professionally and delivering positive outcomes.
Created attractive product displays to enhance customer engagement and boost sales.
Explained information about quality, value and style of products to influence customer buying decisions.
Most recent role I was assigned in November 2024 was a Hostess at Hermes boutique in Sloan Street, I was greeting customers, Manges the virtual queue system, recording client details accurately to ensure smooth customer flow and minimal wait times
I also coordinated with sales associates to allocate clients efficiently, enhancing the customer experience and maximising staff productivity.

Assistant Teacher

St Mary Abbots

London

01.2024 - 09.2025

Helped a number of students with learning difficulties to achieve target grade through aiding them during reading sessions by making them read out loud to improve confidence in pronunciation. This method also helped them have a better understanding of lesson material.
Managed challenging behaviour effectively through setting limits with empathy to reduce number of classroom behavioural incidents.
Provided guidance and support to students while on duty in the playground during break and lunch helping to facilitate academic excellence.
Increased meaningful class participation by proactively motivating students.
Delivered targeted reading sessions for small groups of students with additional educational needs.
Safeguarded children's welfare at all times.

Personal Assistant to the CEO

Love Luxury

Knightsbridge, WSM

01.2022 - 05.2022

Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
Drafted correspondence, compiled reports and prepared presentations with keen attention to detail.
Created engaging presentations, spreadsheets and reports.
Professionally greeted clients and delivered friendly, knowledgeable assistance.
Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
Processed mail, email and phone enquiries, minimising correspondence backlogs.
Prepared meeting rooms and event spaces to achieve successful client engagements.
Kept files organised and up-to-date for accurate record-keeping purposes.

Private Nanny

Mohammed Zourdani

City of London, Watford

11.2021 - 03.2022

Performed day-to-day errands during school hours, including shopping, cleaning and laundry, to flexibly cater to parents' needs.
Adhered to set timeframes to maintain consistency with nighttime routines.
Developed creative games and activities, providing opportunities for learning and development of core skills.
Safely transported children to and from school, events and activities, maintaining adherence to schedules to establish reliability and trust.
Assisted children with homework and school assignments, offering advice and guidance to build learner confidence.
Promoted social skills such as excellent manners and sharing to encourage polite, well-rounded attitudes in children.
Supported families on holidays and trips with additional supervision, escorting children to activities and clubs.
Maintained secure, child-friendly environments with engaging activities and outdoor play.
Supervised children's play at home and in external settings, ensuring their physical safety at all times.
Modelled appropriate social behaviours, promoting empathy, kindness and concern for others.
Redirected children to encourage safe, positive play, providing praise to reinforce good behaviour.
Assisted in light housework and laundry to reduce parents' workload.
Taught children safe behaviour while crossing streets, using climbing frames and cycling.
Dropped off and picked up children from school, driving safely and arriving on time.

Receptionist

Dr Yuri Aesthetics Clinic

City of London

06.2021 - 01.2022

Booked clients in for appointments
Organized his schedule to fit in clients and meetings
Handled all emails and phone calls regarding complaints and enquiries
Assisted side by side with clients while he needed an extra hand i.e helping to numb certain areas of the face before injecting, giving clients ice packs to help with bruising
Offered beverages for clients in waiting room to smoothen their experience

Pharmacy Assistant

Chana Chemist

Wilesden

01.2015

Cleaned and organised laboratory and ensured availability of medical supplies.
Assisted with dispensing duties and dealt with patients during busy periods to aid workflow.
Eased patient anxiety by delivering information regarding their medication and prescription service and translating technical jargon.
Maintained thorough patient medication records, ensuring confidentiality and safety of information in line with data protection laws.

Waitress

chiltern fire house

London, Baker St

08.2017 - 10.2017

Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Arranged tables and set up linens and silverware in preparation for guests.
Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Receptionist

Local Tool hires LTD

Cricklewood, Brent

01.2017 - 06.2017

My role as a part time receptionist consisted of answering phone calls, connecting switch board, arranging meetings, sending emails and using excel.
Met and greeted many clients throughout the day, quickly building rapport and directing them as appropriate.
Received and routed business correspondence to correct department or staff member.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Kept reception area clean and neat to give visitors a positive impression of the company.
Managed clerical needs of company employees, including copying, faxing and file management.
Resolved issues swiftly and efficiently in a friendly, supportive manner.

Education

Bachelor of Science - Psychology

University of Westminster

NVQ Level 3 - Health and Social Care

Convent of Jesus and Mary language college