Masoomeh Noroozi
Brighton,East Sussex
Summary
Confident student with excellent interpersonal and organisation skills seeks Head Waitress position. Energetic and proactive for positive, professional customer care. Leads by example to motivate high-performing service teams. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business.
Overview
4
4
years of professional experience
Work History
Waitress supervisor
Nayeb Resturant
Tehran, Iran
07.2023 - 08.2024
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Verified completed orders and served guests at tables.
- Advised on food and drink choices based on customer preferences.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Checked in with customers during meals to verify order accuracy and meet additional needs.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Served 30 covers each shift with excellent planning and supervision.
Waitress assistant
Shandiz Resturant
Tehran
01.2021 - 06.2023
- Provided menu and offered recommendations to complement dining experience.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Stayed up to date on menu changes to accurately answer customer queries.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Advised on food and drink choices based on customer preferences.
- Reduced complaints by 20% by proactively responding to customer concerns and implementing remedial action.
Education
Master of Science - Astronomy
University of Sussex
Brighton 09.2024 -
Skills
- Customer Service
- Complaint management
- Teamwork
- Food preparation
- Special dietary requirements
- Wisely
- Capacity management
- Table management
- Health and safety protocol
- Food quality maintenance
- Table service
- Order taking
- Cleaning and sanitation
- Queue management
Affiliations
- cooking different countries food
- travelling
Languages
English
Advanced
Persian
Native
Spanish
Elementary
Accomplishments
Awards
Best Service Award - Given by a prestigious restaurant association for exceptional service in a high-volume establishment.
Employee of the Month - Awarded multiple times by various establishments for consistent high performance.
Accomplishments
High Customer Satisfaction Ratings - Consistently achieving top ratings from customer feedback in various restaurants.
Event Coordination - Successfully organized and executed banquets or events for esteemed guests, improving overall service efficiency.
Honors
Community Service Award - Honored for participation in charity events and community service initiatives through local restaurants.
Cultural Ambassador Award - Honored for promoting cultural understanding and appreciation through food and service in international dining settings
Timeline
Master of Science - Astronomy
University of Sussex
09.2024 -
Waitress supervisor
Nayeb Resturant
07.2023 - 08.2024
Waitress assistant
Shandiz Resturant
01.2021 - 06.2023
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